Infiniti of Elk Grove
8586 Laguna Grove Dr.
Elk Grove, CA 95757
- Sales: (916) 226-4224
- Service: (888) 306-7030
Testimonials
LButhenuth
9/8/2010 6:37:32 PM
Overall Rating: 4.8
9/8/2010 6:37:32 PM
Overall Rating: 4.8
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review:
My husband and I have been looking at many cars through the internet. I found the color I wanted at your dealership. Randy approached us and offered to show us what Infiniti had to offer. There was no pressure and Randy was very knowledgable. It was a great experience being able to test drive many models. The people who I work with absolutely loved the car and all its features. We have always shopped with Hertz before. Thank-you being a great dealership filled with friendly people who are well educated about their product. Sincerely, Wendy and Larry Buthenuth
I recommend this dealer: Yes
My Review:
My husband and I have been looking at many cars through the internet. I found the color I wanted at your dealership. Randy approached us and offered to show us what Infiniti had to offer. There was no pressure and Randy was very knowledgable. It was a great experience being able to test drive many models. The people who I work with absolutely loved the car and all its features. We have always shopped with Hertz before. Thank-you being a great dealership filled with friendly people who are well educated about their product. Sincerely, Wendy and Larry Buthenuth
9/6/2010 2:23:09 AM
Overall Rating: 4.8
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review:
My husband and I went out to look at some cars this evening. We ended up at Infinity of Elk Grove, California. We had a specific price in mind. Our dealer, Dan Perez, did not try to pressure us into looking at higher priced cars. He showed us only the car that we were interested in looking at. When it came time to discuss price Dan worked with us to reach the monthy payment we were able to afford. We left with a new car and within the price range that we were willing to and able to afford!
I recommend this dealer: Yes
My Review:
My husband and I went out to look at some cars this evening. We ended up at Infinity of Elk Grove, California. We had a specific price in mind. Our dealer, Dan Perez, did not try to pressure us into looking at higher priced cars. He showed us only the car that we were interested in looking at. When it came time to discuss price Dan worked with us to reach the monthy payment we were able to afford. We left with a new car and within the price range that we were willing to and able to afford!
9/5/2010 11:14:54 AM
Overall Rating: 4.4
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Reason for Visit: Service
I recommend this dealer: Yes
My Review:
The overall customer service is good. The service department staff is competent and friendly. I have never had to return to the service department because of poor quality work. My only gripe is that the service department is not open on weekends. The service advisor that I am assigned to anticipates my questions and does thorough assessments. Service department pricing is always fair; in fact, it is sometimes exceptionally good. I would recommend the service department at Infiniti of Elk Grove to my co-workers, family, friends, and strangers.
I recommend this dealer: Yes
My Review:
The overall customer service is good. The service department staff is competent and friendly. I have never had to return to the service department because of poor quality work. My only gripe is that the service department is not open on weekends. The service advisor that I am assigned to anticipates my questions and does thorough assessments. Service department pricing is always fair; in fact, it is sometimes exceptionally good. I would recommend the service department at Infiniti of Elk Grove to my co-workers, family, friends, and strangers.
8/18/2010 4:13:55 AM
Overall Rating: 5
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review:
The best car buying experience that we ever had. We came to IEG. to begin our car search. Romero was helpful and gave many details about the vehicle. After visiting several other dealership, we knew that IEG was the one for us.
Pros/Cons (+/-)
+Code of Conduct was not just another poster/picture on the wall
+Computer showing features of the vehicle we were purchasing
+CARFAX and Dealer Inspection Sheer's
+Follow up calls/letters
+Location (ease of access)
+Staff personalities
+Preparation and Persentation upon delivery - Very nicely displayed - full tank of gas
+Demomstration of all of the vehicle's features
+Royal treatment
+++Evem after the deal was done, on the day after the purchase, they found a better interest rate and called us in to adjust the paperwork
Cons
-One of Sacramento's Best Kept Secrets
-Can't think of any other cons, maybe, the car wasn't free? [lol] Just kidding!
I recommend this dealer: Yes
My Review:
The best car buying experience that we ever had. We came to IEG. to begin our car search. Romero was helpful and gave many details about the vehicle. After visiting several other dealership, we knew that IEG was the one for us.
Pros/Cons (+/-)
+Code of Conduct was not just another poster/picture on the wall
+Computer showing features of the vehicle we were purchasing
+CARFAX and Dealer Inspection Sheer's
+Follow up calls/letters
+Location (ease of access)
+Staff personalities
+Preparation and Persentation upon delivery - Very nicely displayed - full tank of gas
+Demomstration of all of the vehicle's features
+Royal treatment
+++Evem after the deal was done, on the day after the purchase, they found a better interest rate and called us in to adjust the paperwork
Cons
-One of Sacramento's Best Kept Secrets
-Can't think of any other cons, maybe, the car wasn't free? [lol] Just kidding!
7/13/2010 12:19:41 PM
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Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Pham and Gene K.
My Review of Infiniti of Elk Grove:
This was the best experience for the purchase of an automobile. The staff was very friendly and helpful. The facility was very clean and well presented. The selection of cars was very good. The staff assisted us and explained the process very clearly.
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Pham and Gene K.
My Review of Infiniti of Elk Grove:
This was the best experience for the purchase of an automobile. The staff was very friendly and helpful. The facility was very clean and well presented. The selection of cars was very good. The staff assisted us and explained the process very clearly.
7/8/2010 12:12:38 AM
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Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ron, Steve, Trent, Rick? (Tall guy)
My Review of Infiniti of Elk Grove:
There was something special about your sales force. We never felt pressure, never felt guilty for 'just lookijng' or taking as much time as we did to decide on what to purchase. Eventhough Ron was our intial salesman, Rick ( I hope that is his name) helped us make our final decision. He was a patient and honest salesman that really sealed the deal for us. We appreicate all the efforts of your entire sales team.
I recommend this dealer: Yes
Employee(s) Dealt With: Ron, Steve, Trent, Rick? (Tall guy)
My Review of Infiniti of Elk Grove:
There was something special about your sales force. We never felt pressure, never felt guilty for 'just lookijng' or taking as much time as we did to decide on what to purchase. Eventhough Ron was our intial salesman, Rick ( I hope that is his name) helped us make our final decision. He was a patient and honest salesman that really sealed the deal for us. We appreicate all the efforts of your entire sales team.
sompope
6/13/2010 1:31:30 PM
6/13/2010 1:31:30 PM
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Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Micheal Pham
My Review of Infiniti of Elk Grove:
Our first visit to Elk Grove Infiniti was an unforgetable sales experience. Impressively We like to thank a sale associate, Michael Pham ,who helped me and my wife to decide which car mostly fit to our needs in no time. He 's so friendly and knowledgable about the cars. He amazingly answered all of the questions we had all the way and comfortably spent his times with us for a several test drives to ensure that we made a right choice toward a new car without any stress or pressure.
In other words, Everything was typically done stright forward and simple.
We are glad we come to the right place where we feel comfortable to do a business with -- the people ,facility and hopefully the quality of the service department is up to our expectation! Finally we 've got our new G37s anniversary sedan 2010 purchased on a lovely day and we love it!!!
With also many thanks we wish to give to Trent [sales Manager] who gave us a good deal of the car we purchased as well as a trade-in value of our 2007 Passat.
I recommend this dealer: Yes
Employee(s) Dealt With: Micheal Pham
My Review of Infiniti of Elk Grove:
Our first visit to Elk Grove Infiniti was an unforgetable sales experience. Impressively We like to thank a sale associate, Michael Pham ,who helped me and my wife to decide which car mostly fit to our needs in no time. He 's so friendly and knowledgable about the cars. He amazingly answered all of the questions we had all the way and comfortably spent his times with us for a several test drives to ensure that we made a right choice toward a new car without any stress or pressure.
In other words, Everything was typically done stright forward and simple.
We are glad we come to the right place where we feel comfortable to do a business with -- the people ,facility and hopefully the quality of the service department is up to our expectation! Finally we 've got our new G37s anniversary sedan 2010 purchased on a lovely day and we love it!!!
With also many thanks we wish to give to Trent [sales Manager] who gave us a good deal of the car we purchased as well as a trade-in value of our 2007 Passat.
Alease
6/2/2010 11:02:22 PM
6/2/2010 11:02:22 PM
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Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Steve Garner
My Review of Infiniti of Elk Grove:
I was referred to the dealership by a co-worker. I had no idea I was going to receive quality customer services from my sales associate (Steven Garner) and the Sales manager (Trent). This was an excellent experience. Also, Kudo to Raul for cleaning my vehicle and making it look incredibly wonderful. Job well done. I appreciate you all.
I recommend this dealer: Yes
Employee(s) Dealt With: Steve Garner
My Review of Infiniti of Elk Grove:
I was referred to the dealership by a co-worker. I had no idea I was going to receive quality customer services from my sales associate (Steven Garner) and the Sales manager (Trent). This was an excellent experience. Also, Kudo to Raul for cleaning my vehicle and making it look incredibly wonderful. Job well done. I appreciate you all.
shenner
5/29/2010 11:13:46 AM
5/29/2010 11:13:46 AM
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Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: William Ng
My Review of Infiniti of Elk Grove:
I cannot say enough wonderful things about this dealership. Everyone is so friendly and helpful. They make you feel very special. I would highly recommend Elk Grove Infiniti to anyone! William did an incredible job of making the whole process extremely easy. He was knowledgeable, helpful and a great salesperson. He should be commended for a great job.
I recommend this dealer: Yes
Employee(s) Dealt With: William Ng
My Review of Infiniti of Elk Grove:
I cannot say enough wonderful things about this dealership. Everyone is so friendly and helpful. They make you feel very special. I would highly recommend Elk Grove Infiniti to anyone! William did an incredible job of making the whole process extremely easy. He was knowledgeable, helpful and a great salesperson. He should be commended for a great job.
correene
5/27/2010 10:01:32 PM
5/27/2010 10:01:32 PM
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Service
I recommend this dealer: Yes
Employee(s) Dealt With: Ed Ramos, Service Manager
My Review of Infiniti of Elk Grove:
I give Infiniti of Elk Grove my highest recommendaton for sales and service. My husband and I have leased two vehicles from them in the last 4 years. Their sales staff are low pressure, very knowledgable of their vehicles and help you breeze through the paperwork. The service department is great. I recently had the 7500 mile service on my M35. There was a problem with one of the windows and the tint had become scratched. Ed Ramos, their Service Manager, provided me with a loaner car so they could remove the panel and check the window thoroughly and even though they could not find anything wrong with the window itself, he had the scratched window tinting replaced free of charge to me. Thank you Infiniti of Elk Grove.
I recommend this dealer: Yes
Employee(s) Dealt With: Ed Ramos, Service Manager
My Review of Infiniti of Elk Grove:
I give Infiniti of Elk Grove my highest recommendaton for sales and service. My husband and I have leased two vehicles from them in the last 4 years. Their sales staff are low pressure, very knowledgable of their vehicles and help you breeze through the paperwork. The service department is great. I recently had the 7500 mile service on my M35. There was a problem with one of the windows and the tint had become scratched. Ed Ramos, their Service Manager, provided me with a loaner car so they could remove the panel and check the window thoroughly and even though they could not find anything wrong with the window itself, he had the scratched window tinting replaced free of charge to me. Thank you Infiniti of Elk Grove.
Louise44
5/25/2010 10:52:32 PM
5/25/2010 10:52:32 PM
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Service
I recommend this dealer: Yes
Employee(s) Dealt With: Irving Panagetti (don't know how to spell last name)
My Review of Infiniti of Elk Grove:
I have worked with Irving for a number of years. He has always been courteous, friendly, efficient, and helpful. However, today he went above and beyond to help me with a flat tire. Because of work commitments, I could not come in to have the tire replaced until 4:30 pm. He arranged to have himself and others at Elk Grove Infiniti to stay for me and he personally changed the tire so that I could drive safely. They didn't have to do this, but he and others did so because I have been an individual who has always brought my Infiniti to Elk Grove Infiniti since the dealership opened. As Irving said, this is what they do as part of their customer service. I have one question: How many service departments would have gone out of their way to work later than they needed to do in order to accommodate the needs of a client? Because of this one action, Irving has assured that I will always work with Elk Grove Infiniti. I sincerely thank the Irving and the dealership that he represents.
I recommend this dealer: Yes
Employee(s) Dealt With: Irving Panagetti (don't know how to spell last name)
My Review of Infiniti of Elk Grove:
I have worked with Irving for a number of years. He has always been courteous, friendly, efficient, and helpful. However, today he went above and beyond to help me with a flat tire. Because of work commitments, I could not come in to have the tire replaced until 4:30 pm. He arranged to have himself and others at Elk Grove Infiniti to stay for me and he personally changed the tire so that I could drive safely. They didn't have to do this, but he and others did so because I have been an individual who has always brought my Infiniti to Elk Grove Infiniti since the dealership opened. As Irving said, this is what they do as part of their customer service. I have one question: How many service departments would have gone out of their way to work later than they needed to do in order to accommodate the needs of a client? Because of this one action, Irving has assured that I will always work with Elk Grove Infiniti. I sincerely thank the Irving and the dealership that he represents.
ngdongses
4/25/2010 12:21:47 AM
Overall Rating: 5
4/25/2010 12:21:47 AM
Overall Rating: 5
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
We were not planning to purchase a G37 Anniverry Edition. Mr. Will Ng was very knowledgeable and convinced us for the purchase. He spent the time thru curteous emails and phone contacts, approch the sale with patience and exerted no aggressive sale tactics that made the long negotiation tolerable. At last, we feel that we purchased something that we are proud of.
Jason and Cindy Dongses of Sacramento, CA
I recommend this dealer: Yes
My Review:
We were not planning to purchase a G37 Anniverry Edition. Mr. Will Ng was very knowledgeable and convinced us for the purchase. He spent the time thru curteous emails and phone contacts, approch the sale with patience and exerted no aggressive sale tactics that made the long negotiation tolerable. At last, we feel that we purchased something that we are proud of.
Jason and Cindy Dongses of Sacramento, CA
JVandaveer
4/8/2010 4:23:32 PM
Overall Rating: 4.8
4/8/2010 4:23:32 PM
Overall Rating: 4.8
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review:
I was interesting in one of their used trade-ins. Very helpful service. The car was in great shape. Exceptionally clean. When I called to say I was interested,Todd went out to the car (in heavy rain) to describe it to me. Very friendly and up front. When I need a new car I will certainly come back and recommend them to friends.
I recommend this dealer: Yes
My Review:
I was interesting in one of their used trade-ins. Very helpful service. The car was in great shape. Exceptionally clean. When I called to say I was interested,Todd went out to the car (in heavy rain) to describe it to me. Very friendly and up front. When I need a new car I will certainly come back and recommend them to friends.
kmlivsey
3/25/2010 10:10:19 AM
Overall Rating: 5
3/25/2010 10:10:19 AM
Overall Rating: 5
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Reason for Visit: Service
I recommend this dealer: Yes
My Review:
They are always prompt and professional and thorough. It is a pleasure to bring my car in for service. I would definitely recommend purchasing a car from this dealership and getting all service performed there. The nice waiting room doesn't hurt either.
I recommend this dealer: Yes
My Review:
They are always prompt and professional and thorough. It is a pleasure to bring my car in for service. I would definitely recommend purchasing a car from this dealership and getting all service performed there. The nice waiting room doesn't hurt either.
jag1253@sbcglobal.net
3/21/2010 12:55:38 PM
Overall Rating: 5
3/21/2010 12:55:38 PM
Overall Rating: 5
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Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Infiniti service department is a great place to do business with, the people were very friendly and courteous. The mechanic was very knowledgeable and also friendly. I would recommend Infiniti to all of my family and friends, because of the great experience I had. I would like to say thank you Infiniti service department, keep up the great work.
I recommend this dealer: Yes
My Review:
Infiniti service department is a great place to do business with, the people were very friendly and courteous. The mechanic was very knowledgeable and also friendly. I would recommend Infiniti to all of my family and friends, because of the great experience I had. I would like to say thank you Infiniti service department, keep up the great work.
Davis User
3/20/2010 1:59:04 AM
Overall Rating: 5
3/20/2010 1:59:04 AM
Overall Rating: 5
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
We came into the dealership looking for an SUV. Todd was very helpful and took his time to let us test drive both FX and EX multiple times (with different options). He spent hours of his time (over two visits to the dealership) to make sure that all our concerns are addressed and all our questions are answered.
After coming to conclusion about which car and the correct options of the car, the price negotiation was quick and straightforward. He even took his time to pick us up the day of the car purchase and walked through all the features of the car.
Todd was a great sales consultant and I was 100% happy with my purchase experience at the Elk Grove Infiniti.
I recommend this dealer: Yes
My Review:
We came into the dealership looking for an SUV. Todd was very helpful and took his time to let us test drive both FX and EX multiple times (with different options). He spent hours of his time (over two visits to the dealership) to make sure that all our concerns are addressed and all our questions are answered.
After coming to conclusion about which car and the correct options of the car, the price negotiation was quick and straightforward. He even took his time to pick us up the day of the car purchase and walked through all the features of the car.
Todd was a great sales consultant and I was 100% happy with my purchase experience at the Elk Grove Infiniti.
manosh
3/19/2010 5:13:29 PM
Overall Rating: 5
3/19/2010 5:13:29 PM
Overall Rating: 5
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review:
I had such a great experience shopping at Infinity of Elk Grove. Great value and Great service for my money and time spent with them. Todd Ritter, Treat (Sales Manager) Mathew (Finance) and Eddie (Service) had been Awesome. They made me feel special and treated me with dignity and respect. They are the reason I bought my SUV from Infinity of Elk Grove. I must congratulate John (owner) for maintaining such a superior quality customer service. Thank you Todd and Eddie for all your after sales service. Great Job.
I recommend this dealer: Yes
My Review:
I had such a great experience shopping at Infinity of Elk Grove. Great value and Great service for my money and time spent with them. Todd Ritter, Treat (Sales Manager) Mathew (Finance) and Eddie (Service) had been Awesome. They made me feel special and treated me with dignity and respect. They are the reason I bought my SUV from Infinity of Elk Grove. I must congratulate John (owner) for maintaining such a superior quality customer service. Thank you Todd and Eddie for all your after sales service. Great Job.
manosh
3/19/2010 5:01:23 PM
Overall Rating: 5
3/19/2010 5:01:23 PM
Overall Rating: 5
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review:
I had Great service and Great Value shopping at Infinity of Elk Grove. Todd (sales associate), Trent (Sales Manager), Mathew (Finance)and Edd (Service) of Infinity of Elk Grove had been Owesome. They made me feel special and treated me with dignity and Respect that I've seen in no salesperson. They are the reason I bought my SUV from Infinity. I must congratulate John (owner of Infinity of Elk Grove) for superior customer service. Great Job.
I recommend this dealer: Yes
My Review:
I had Great service and Great Value shopping at Infinity of Elk Grove. Todd (sales associate), Trent (Sales Manager), Mathew (Finance)and Edd (Service) of Infinity of Elk Grove had been Owesome. They made me feel special and treated me with dignity and Respect that I've seen in no salesperson. They are the reason I bought my SUV from Infinity. I must congratulate John (owner of Infinity of Elk Grove) for superior customer service. Great Job.
Chris & Dee Dee Daley
3/12/2010 4:11:59 PM
Overall Rating: 5
3/12/2010 4:11:59 PM
Overall Rating: 5
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Reason for Visit: Service
I recommend this dealer: Yes
My Review:
We loved our whole experience with Infinity of Elk Grove from test driving with
Steve Gardner to our first service. Everyone we came in contact with was so friendly and all said hello and smiled. Had a wonderful chat with lady at desk (sorry can't remember her name.)Also the gentleman that first talked to us (sorry can't remember his name either) out on the lot before turning us over to Steve. Wow that test drive with Steve SOLD US!!! Never been on such a great drive and he was so knowledgeable!
Love our new G37X and would reccomend Infinity of Elk Grove to anyone who is looking for a new or used GREAT CAR.
Thank-you,
Chris and Dee Dee Daley
Truckee, Ca.
Overall Rating: 4.6
I recommend this dealer: Yes
My Review:
We loved our whole experience with Infinity of Elk Grove from test driving with
Steve Gardner to our first service. Everyone we came in contact with was so friendly and all said hello and smiled. Had a wonderful chat with lady at desk (sorry can't remember her name.)Also the gentleman that first talked to us (sorry can't remember his name either) out on the lot before turning us over to Steve. Wow that test drive with Steve SOLD US!!! Never been on such a great drive and he was so knowledgeable!
Love our new G37X and would reccomend Infinity of Elk Grove to anyone who is looking for a new or used GREAT CAR.
Thank-you,
Chris and Dee Dee Daley
Truckee, Ca.
Overall Rating: 4.6
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Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Fast and quick service. Very courteous customer service. I had to go in for a smart key programming. It took about and hour and half, but it was well worth the wait. I service rep cut the key also for free. I will definitely come back to this dealership again.
I recommend this dealer: Yes
My Review:
Fast and quick service. Very courteous customer service. I had to go in for a smart key programming. It took about and hour and half, but it was well worth the wait. I service rep cut the key also for free. I will definitely come back to this dealership again.
asaini
2/20/2010 9:14:41 PM
Overall Rating: 5
2/20/2010 9:14:41 PM
Overall Rating: 5
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Reason for Visit: Service
I recommend this dealer: Yes
My Review:
I had taken my G35x for major maintainence. Irving was very courteous, asked me to take a seat in the waiting room while he was finishing up with another customer. When he called me to the desk, he had all the paperwork ready. Since I waited for the car, I enjoyed using the WIFI service. I had my car back within a very timely fashion, which included my car being washed!
I recommend this dealer: Yes
My Review:
I had taken my G35x for major maintainence. Irving was very courteous, asked me to take a seat in the waiting room while he was finishing up with another customer. When he called me to the desk, he had all the paperwork ready. Since I waited for the car, I enjoyed using the WIFI service. I had my car back within a very timely fashion, which included my car being washed!
dragon4764
2/19/2010 8:04:28 PM
Overall Rating: 4.6
2/19/2010 8:04:28 PM
Overall Rating: 4.6
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Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Offer better discounts with coupons for service. The folks at the service department are always very friendly and customer service oriented. The work was of high quality and my car was ready on time as promised.
I recommend this dealer: Yes
My Review:
Offer better discounts with coupons for service. The folks at the service department are always very friendly and customer service oriented. The work was of high quality and my car was ready on time as promised.
PJor
2/17/2010 2:14:21 AM
Overall Rating: 4.8
2/17/2010 2:14:21 AM
Overall Rating: 4.8
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Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
All of the staff we worked with were very friendly and knowledgeable. They made us feel confortable and appreciated our business. I would give these employees 5 stars. I felt that I received a good price for the car. I would strongly recommend friends and family to visit this dealership when they are looking to purchase a car.
I recommend this dealer: Yes
My Review:
All of the staff we worked with were very friendly and knowledgeable. They made us feel confortable and appreciated our business. I would give these employees 5 stars. I felt that I received a good price for the car. I would strongly recommend friends and family to visit this dealership when they are looking to purchase a car.
marsplay
2/15/2010 9:34:54 PM
Overall Rating: 4.8
2/15/2010 9:34:54 PM
Overall Rating: 4.8
Customer Service:
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Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review:
We've been a Nissan of Elk Grove customer for many years now. Bought like 8 cars already at their dealer. Staff were okay. When we bought our 2005 Infinity G35 at Infinity of Elk Grove. The experience was way better. This buying experience was extremely pleasurable and fulfilling. Staff was professional, courteous, and knowledgeable. After sales is excellent! I will likely continue future business with this dealership as I anticipate purchasing another Infinity in the future. From reception to sales and service, your staff are doing an outstanding job. Thanks Todd and to all the staff who took care of us at INFINITY OF ELK GROVE!
I recommend this dealer: Yes
My Review:
We've been a Nissan of Elk Grove customer for many years now. Bought like 8 cars already at their dealer. Staff were okay. When we bought our 2005 Infinity G35 at Infinity of Elk Grove. The experience was way better. This buying experience was extremely pleasurable and fulfilling. Staff was professional, courteous, and knowledgeable. After sales is excellent! I will likely continue future business with this dealership as I anticipate purchasing another Infinity in the future. From reception to sales and service, your staff are doing an outstanding job. Thanks Todd and to all the staff who took care of us at INFINITY OF ELK GROVE!
dmkhnr
1/2/2010 11:51:08 AM
Overall Rating: 4.2
1/2/2010 11:51:08 AM
Overall Rating: 4.2
Customer Service:
Quality of Work:
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Price:
Quality of Work:
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Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Very freindly service and staff. I am unimpressed with the overall quality of the vehicle I purchased as I have had many trivial problems, and several being repeat problems. The car needs to be brought in again for a problem that was repaired just over a month ago (tpms sensor) but as it stands right now I am contemplating trading the vehicle in on something else.
I recommend this dealer: Yes
My Review:
Very freindly service and staff. I am unimpressed with the overall quality of the vehicle I purchased as I have had many trivial problems, and several being repeat problems. The car needs to be brought in again for a problem that was repaired just over a month ago (tpms sensor) but as it stands right now I am contemplating trading the vehicle in on something else.
ellisondl@comcast.net
12/30/2009 8:44:32 PM
Overall Rating: 5
12/30/2009 8:44:32 PM
Overall Rating: 5
Customer Service:
Quality of Work:
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Price:
Quality of Work:
Friendliness:
Overall Experience:
Price:
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
The Infiniti of Elk Grove facility is impeccable. The staff are caring and concerned about me as a client. The community engagement of the owner is inspiring. This was my first visit with this car to the Elk Grove dealership. It has been serviced with excellence by the Nissan Quick Lube located next door. My only recommendation is that the Quick Lube staff make strong recommendations when they spot potential problems that require the client go to the dealership for service. I had a brake issue but my warning light never came on. I had mentioned the amount of brake dust to the guys at the Quick Lube they stated that they do not service brakes but failed to mention that I should have my car checked by dealership. I am a firm beliver in full service/ full circle business. It is the bases of what makes great business. Together, Infiniti of Elk Grove and Nissan Quick Lube have the opportunity to be second to none in complete service as referral partners, especially for female owners who don't hardly care about service but never want thier car to stop on them.
I recommend this dealer: Yes
My Review:
The Infiniti of Elk Grove facility is impeccable. The staff are caring and concerned about me as a client. The community engagement of the owner is inspiring. This was my first visit with this car to the Elk Grove dealership. It has been serviced with excellence by the Nissan Quick Lube located next door. My only recommendation is that the Quick Lube staff make strong recommendations when they spot potential problems that require the client go to the dealership for service. I had a brake issue but my warning light never came on. I had mentioned the amount of brake dust to the guys at the Quick Lube they stated that they do not service brakes but failed to mention that I should have my car checked by dealership. I am a firm beliver in full service/ full circle business. It is the bases of what makes great business. Together, Infiniti of Elk Grove and Nissan Quick Lube have the opportunity to be second to none in complete service as referral partners, especially for female owners who don't hardly care about service but never want thier car to stop on them.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
I find the people I encounter at this dealership very professional, yet personable and friendly. I cannot yet rate quality of work as the work must be resheduled-until the arrival of an ordered part. I appreciate the unlimited "free" carwash offered by this dealer. Every so often, I stop by after work, get the car washed and vacuumed, so the vehicle always looks good.
I recommend this dealer: Yes
My Review:
I find the people I encounter at this dealership very professional, yet personable and friendly. I cannot yet rate quality of work as the work must be resheduled-until the arrival of an ordered part. I appreciate the unlimited "free" carwash offered by this dealer. Every so often, I stop by after work, get the car washed and vacuumed, so the vehicle always looks good.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
We brought our Q56 into the dealer for a routine serivice. Waited while the car was getting worked on. Later that day we noticed that the AC wasn't very cold at all, so we dropped by the dealer at 5:15pm hoping that their might be an outside chance that someone in the service dept could take a look at it.(We were leaving on a 5 day trip the next day and it was 105 degrees outside) Eddie from the service dept steppped up and said he would take a look at it. An hour later the problem was fixed. Needless to say I was very please that someone after hours would step up and take care of the problem. our 7 hour trip with 2 kids and no AC was saved!!!
Eddie, thank you very much.
The Simpson's
I recommend this dealer: Yes
My Review:
We brought our Q56 into the dealer for a routine serivice. Waited while the car was getting worked on. Later that day we noticed that the AC wasn't very cold at all, so we dropped by the dealer at 5:15pm hoping that their might be an outside chance that someone in the service dept could take a look at it.(We were leaving on a 5 day trip the next day and it was 105 degrees outside) Eddie from the service dept steppped up and said he would take a look at it. An hour later the problem was fixed. Needless to say I was very please that someone after hours would step up and take care of the problem. our 7 hour trip with 2 kids and no AC was saved!!!
Eddie, thank you very much.
The Simpson's
Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
We were able to purchase any car we wanted at this point in our lives and were moving from a very large SUV into something smaller but we were not sure what. The very first car we drove was an Infiniti G37 sedan and Dan Perez was the first car salesman we met when we started the process. We then proceeded to drive another 15 - 18 more cars in our quest to find the right car for our family. We ended up right back where we started, with the same sales rep and couldn't be happier with our choice!
I recommend this dealer: Yes
My Review:
We were able to purchase any car we wanted at this point in our lives and were moving from a very large SUV into something smaller but we were not sure what. The very first car we drove was an Infiniti G37 sedan and Dan Perez was the first car salesman we met when we started the process. We then proceeded to drive another 15 - 18 more cars in our quest to find the right car for our family. We ended up right back where we started, with the same sales rep and couldn't be happier with our choice!
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
When I walk into this place I feel like Norm from Cheers, everyone says hello. I have bought a few cars from Infiniti of Elk Grove, used and new, and from the Sales floor to the Service and Parts counter, they all provide the best customer service. I have bought American cars in the past, and it was Infiniti of Elk Grove that kept me excited about coming back for more. Great people to work with.
At the service desk, Eddie and Irving offer you the best options that will suit the needs of your vehicle when you bring it in. They don't run around and swindle you into service or part items you do not need, like most car dealerships I have gone to in the past where you feel taken advantage of. Service always with a smile, no matter how early it is.
Victor and Peter at the Parts counter, offer various items to increase the appearance or performance of your vehicle. I have had the exhaust, intake, front lip, spoiler and other various items installed on my 2007 G35 sedan, and every visit has been with a smile and an honest sale. Very competitive pricing and always top notch parts. They are always willing to work with you and find the best parts you are looking for, to make sure you walk out excited about what you are about to install on your vehicle.
Steve and his sales team, hey they keep trying to get me into another car and guess what, I end up driving out with one. Friendly people with no pressure attitudes more like hanging out with friends and talking about cars then talking about how they can close the deal. Knowledgeable folks that keep me coming back, sometimes too many times.
Rena, the receptionist, always makes me feel welcome. Goes above and beyond her duties to make sure you are comfortable while you wait.
I recommend this dealer: Yes
My Review:
When I walk into this place I feel like Norm from Cheers, everyone says hello. I have bought a few cars from Infiniti of Elk Grove, used and new, and from the Sales floor to the Service and Parts counter, they all provide the best customer service. I have bought American cars in the past, and it was Infiniti of Elk Grove that kept me excited about coming back for more. Great people to work with.
At the service desk, Eddie and Irving offer you the best options that will suit the needs of your vehicle when you bring it in. They don't run around and swindle you into service or part items you do not need, like most car dealerships I have gone to in the past where you feel taken advantage of. Service always with a smile, no matter how early it is.
Victor and Peter at the Parts counter, offer various items to increase the appearance or performance of your vehicle. I have had the exhaust, intake, front lip, spoiler and other various items installed on my 2007 G35 sedan, and every visit has been with a smile and an honest sale. Very competitive pricing and always top notch parts. They are always willing to work with you and find the best parts you are looking for, to make sure you walk out excited about what you are about to install on your vehicle.
Steve and his sales team, hey they keep trying to get me into another car and guess what, I end up driving out with one. Friendly people with no pressure attitudes more like hanging out with friends and talking about cars then talking about how they can close the deal. Knowledgeable folks that keep me coming back, sometimes too many times.
Rena, the receptionist, always makes me feel welcome. Goes above and beyond her duties to make sure you are comfortable while you wait.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Just moved here from the Bay area, found employees very friendly. Enjoyed the ride to and from my home which is always a nice touch. What I don't approve of is this rating system, forcing me to write 250 words or more.So thumbs up to the dealer I will return but this will be the last time I review on line.
I recommend this dealer: Yes
My Review:
Just moved here from the Bay area, found employees very friendly. Enjoyed the ride to and from my home which is always a nice touch. What I don't approve of is this rating system, forcing me to write 250 words or more.So thumbs up to the dealer I will return but this will be the last time I review on line.
Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
The employees at Infiniti of Elk Grove are very knowledgeable of their products, friendly, no pressure sales people. Their lots, showrooms, waiting areas, restrooms are immaculately clean. They take pride in their business. They make sure you know every detail about the product you are buying. This sales experience is my second at this establishment, the first being four years ago, both ending in a vehicle being purchased. On the car lot, while looking at the vehicle I was interested in, Todd Ritter answered all my questions, asked if I wanted to unlock vehicle to sit in and inspect the equipment. He would show me any number of cars I wanted to see. When I had selected the vehicle I wanted to purchase, I was taken inside and shown to a seat, asked if I wanted a beverage and was never left to wait while he did the sales work. I was in luck, as they gave me a great trade-in price for my old vehicle and took more than five thousand dollars off the new vehicle. I traded a 2005 G35 Coupe for an almost fully loaded 2009 G37S Coupe. Todd had to find my car from another dealer, fortunately there was one available just an hours drive away. I had my car the next day. I handed over a check for the balance after the trade-in and it is paid in full. I felt very relaxed working with Todd, as he is definitely a "people" person, made me very comfortable.
Matthew Toles, Finance Manager, handled the contract work and payment, explaining the process each step of the way. He was great to work with, also. Absolutely no pressure. He and Todd almost felt like my younger brothers, I had a great time!!
I have been to this establishment for service work and have never been disappointed. I never have to wait excessively, all work is completed and done right and my car is always clean and freshly washed when picked up.
I would recommend Infiniti of Elk Grove to anyone interested in purchasing a new Infiniti...they are a "First Class" organization. When your purchase is complete, that doesn't end your experience with Infinit of Elk Grove, they follow through with phone calls thanking you for your business, send thank you cards through the mail and invite you, at any time, to contact them to answer your questions, and if you need anything from them.
In four years, I'm going back for another Infiniti and, I'm sure, a great buying experience.
I recommend this dealer: Yes
My Review:
The employees at Infiniti of Elk Grove are very knowledgeable of their products, friendly, no pressure sales people. Their lots, showrooms, waiting areas, restrooms are immaculately clean. They take pride in their business. They make sure you know every detail about the product you are buying. This sales experience is my second at this establishment, the first being four years ago, both ending in a vehicle being purchased. On the car lot, while looking at the vehicle I was interested in, Todd Ritter answered all my questions, asked if I wanted to unlock vehicle to sit in and inspect the equipment. He would show me any number of cars I wanted to see. When I had selected the vehicle I wanted to purchase, I was taken inside and shown to a seat, asked if I wanted a beverage and was never left to wait while he did the sales work. I was in luck, as they gave me a great trade-in price for my old vehicle and took more than five thousand dollars off the new vehicle. I traded a 2005 G35 Coupe for an almost fully loaded 2009 G37S Coupe. Todd had to find my car from another dealer, fortunately there was one available just an hours drive away. I had my car the next day. I handed over a check for the balance after the trade-in and it is paid in full. I felt very relaxed working with Todd, as he is definitely a "people" person, made me very comfortable.
Matthew Toles, Finance Manager, handled the contract work and payment, explaining the process each step of the way. He was great to work with, also. Absolutely no pressure. He and Todd almost felt like my younger brothers, I had a great time!!
I have been to this establishment for service work and have never been disappointed. I never have to wait excessively, all work is completed and done right and my car is always clean and freshly washed when picked up.
I would recommend Infiniti of Elk Grove to anyone interested in purchasing a new Infiniti...they are a "First Class" organization. When your purchase is complete, that doesn't end your experience with Infinit of Elk Grove, they follow through with phone calls thanking you for your business, send thank you cards through the mail and invite you, at any time, to contact them to answer your questions, and if you need anything from them.
In four years, I'm going back for another Infiniti and, I'm sure, a great buying experience.
Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
Dan is very personable, easy to work with and doesn't add any pressure to the decision. Dealer is a member of Costco Auto Buying, so you know you are getting the best price without any haggling. I like that they don't abandon you once you sign on the dotted line. The free car wash and service coupons help to build repeat business.
I recommend this dealer: Yes
My Review:
Dan is very personable, easy to work with and doesn't add any pressure to the decision. Dealer is a member of Costco Auto Buying, so you know you are getting the best price without any haggling. I like that they don't abandon you once you sign on the dotted line. The free car wash and service coupons help to build repeat business.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Eddie always makes me feel at ease and well taken care of. As a woman I've had past dealership experience where I felt taken advantage of and talked down to. Even though I'm treated in a professional manner - I feel like I'm an old friend when I bring my business to Infiniti of Elk Grove. I'm remembered and greeted warmly, taken care of quickly, my car gets a wash and vacuum and as a result my Infiniti is the best driving experience I've had - better then my BMW experience where I've had to stand in the service area and have no one acknowledge me and be told they were too short on staff to wash & vacuum my car after paying for service! The owner of Infiniti is an honest and friendly man and I have no problem recommending my friends and family to this dealership. Even my friends who don't drive an infiniti bring their cars to them for service. Eddie is the man to see for your vehicle service needs.
I recommend this dealer: Yes
My Review:
Eddie always makes me feel at ease and well taken care of. As a woman I've had past dealership experience where I felt taken advantage of and talked down to. Even though I'm treated in a professional manner - I feel like I'm an old friend when I bring my business to Infiniti of Elk Grove. I'm remembered and greeted warmly, taken care of quickly, my car gets a wash and vacuum and as a result my Infiniti is the best driving experience I've had - better then my BMW experience where I've had to stand in the service area and have no one acknowledge me and be told they were too short on staff to wash & vacuum my car after paying for service! The owner of Infiniti is an honest and friendly man and I have no problem recommending my friends and family to this dealership. Even my friends who don't drive an infiniti bring their cars to them for service. Eddie is the man to see for your vehicle service needs.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
The Parts and service department are very helpful everytime I bring my car in. I feel at ease everytime I bring my car in that all my problems and questions will be answered. Your dealership is very comfortable and clearly set up for customer comfort. Way to go. Keep up the good work.
I recommend this dealer: Yes
My Review:
The Parts and service department are very helpful everytime I bring my car in. I feel at ease everytime I bring my car in that all my problems and questions will be answered. Your dealership is very comfortable and clearly set up for customer comfort. Way to go. Keep up the good work.
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review:
I have bought 2 vehicles from Elk Grove Infiniti. Both experiances with this dealership was awesome. I have been to quite a few others before visiting, they have exceeded my expectations both times and have outclassed every other dealership. I will be buying my next Infiniti from them. I now live 100 miles away, but will drive there to ensure I will be taken care of how a customer should be.
I recommend this dealer: Yes
My Review:
I have bought 2 vehicles from Elk Grove Infiniti. Both experiances with this dealership was awesome. I have been to quite a few others before visiting, they have exceeded my expectations both times and have outclassed every other dealership. I will be buying my next Infiniti from them. I now live 100 miles away, but will drive there to ensure I will be taken care of how a customer should be.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
When I was having trouble with my vechicle, I called Infiniti of Elk Grove and spoke with Eddie in the service department. He was being very helpful and also explain the details in what I will need to do. When I arrived, it was closing time. Eddie was gone home and Irvin was nice enough to help me with the paperwork even though it was after hours. Eddie and Irvin made me forgotten that I've had any car trouble because of the customer service they have provided me.
Rose Tran
I recommend this dealer: Yes
My Review:
When I was having trouble with my vechicle, I called Infiniti of Elk Grove and spoke with Eddie in the service department. He was being very helpful and also explain the details in what I will need to do. When I arrived, it was closing time. Eddie was gone home and Irvin was nice enough to help me with the paperwork even though it was after hours. Eddie and Irvin made me forgotten that I've had any car trouble because of the customer service they have provided me.
Rose Tran
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Irving has been my service consultant each time I bring my car in my service and he is knowledgable, courteous and I am very satisfied with the service.
He does an excellent job.
I am also happpy with the service performed on my infiniti and will continue to bring it back to Elk Grove Infiniti for ongoing maintenance.
thank you.
I recommend this dealer: Yes
My Review:
Irving has been my service consultant each time I bring my car in my service and he is knowledgable, courteous and I am very satisfied with the service.
He does an excellent job.
I am also happpy with the service performed on my infiniti and will continue to bring it back to Elk Grove Infiniti for ongoing maintenance.
thank you.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
As I told the receptionist when I picked up my car...I've owned 15 new vehicles since I was a teenager...so I've been to a lot of dealerships, and have several makes. This the Infiniti is my favorite car so far and this particular dealership has the best atmosphere and nicest staff I've encountered. In a couple of years, when I'm realdy for a new car, I'll definitely head to Elk Grove.
I recommend this dealer: Yes
My Review:
As I told the receptionist when I picked up my car...I've owned 15 new vehicles since I was a teenager...so I've been to a lot of dealerships, and have several makes. This the Infiniti is my favorite car so far and this particular dealership has the best atmosphere and nicest staff I've encountered. In a couple of years, when I'm realdy for a new car, I'll definitely head to Elk Grove.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
The service has always been great. This is our 2nd Infiniti. Love the car however since new it developed a knock from the valve train. When I took it in it was recommended to use the VERY EXPENSIVE oil. It did fix the knock but at $100 for an oil change ?????? I feel that on a car of this quality it should not have developed a knock in the first place.
Lenny Pollacchi
I recommend this dealer: Yes
My Review:
The service has always been great. This is our 2nd Infiniti. Love the car however since new it developed a knock from the valve train. When I took it in it was recommended to use the VERY EXPENSIVE oil. It did fix the knock but at $100 for an oil change ?????? I feel that on a car of this quality it should not have developed a knock in the first place.
Lenny Pollacchi
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
My Review:
Matt Cox was my primary contact. Most of our contacts were via email and telephone and I found him to be very knowledgeable, informative and courteous. When I had made a preliminary selection of a vehicle and needed to see the car, he went out of his way to accommodate my difficult schedule. When I finally came into the dealership (175 miles from my home)Matt gave me his undivided attention and was willing to show me as many alternatives as I wanted to see. Steve and Matt made the whole process extremely easy, including turning in my previously leased Infiniti. I had contacted practically every Infiniti dealer in Northern California could easily have gone to any other dealer but chose Elk Grove Infiniti due to the relationship that I built up with Matt over the course of my search for a new car. I have no doubt that when I need another vehicle, I will be bac
I recommend this dealer: Yes
My Review:
Matt Cox was my primary contact. Most of our contacts were via email and telephone and I found him to be very knowledgeable, informative and courteous. When I had made a preliminary selection of a vehicle and needed to see the car, he went out of his way to accommodate my difficult schedule. When I finally came into the dealership (175 miles from my home)Matt gave me his undivided attention and was willing to show me as many alternatives as I wanted to see. Steve and Matt made the whole process extremely easy, including turning in my previously leased Infiniti. I had contacted practically every Infiniti dealer in Northern California could easily have gone to any other dealer but chose Elk Grove Infiniti due to the relationship that I built up with Matt over the course of my search for a new car. I have no doubt that when I need another vehicle, I will be bac
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Irving is the only service agent that I have worked with. He is always very pleasant and has great customer service skills. I will continue to bring my G35 back to Elk Grove Infiniti for that very reason also because everyone is very friendly and always ask me if I need anything while I am waiting.
I recommend this dealer: Yes
My Review:
Irving is the only service agent that I have worked with. He is always very pleasant and has great customer service skills. I will continue to bring my G35 back to Elk Grove Infiniti for that very reason also because everyone is very friendly and always ask me if I need anything while I am waiting.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
I have had great experiences with this dealership--I have purchased two cars from them, so the repeat business should speak for itself. The sales folks were easy to work with--no games or anything with pricing or upsell of add-ons--it was a no hassle transaction. The service department has always been very professional. Luckily, I have had no service trips other than scheduled maintenance, but that has been handled very well, so I would not worry about having major work done at the dealership.
I recommend this dealer: Yes
My Review:
I have had great experiences with this dealership--I have purchased two cars from them, so the repeat business should speak for itself. The sales folks were easy to work with--no games or anything with pricing or upsell of add-ons--it was a no hassle transaction. The service department has always been very professional. Luckily, I have had no service trips other than scheduled maintenance, but that has been handled very well, so I would not worry about having major work done at the dealership.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Staff was professional both in making the appointment for Service and processing me on arrival for service. I appreciate that you provide loaner cars for the day. I live in Folsom and work downtown and the loaner made my day easier with your location not being close to either home or work.
I recommend this dealer: Yes
My Review:
Staff was professional both in making the appointment for Service and processing me on arrival for service. I appreciate that you provide loaner cars for the day. I live in Folsom and work downtown and the loaner made my day easier with your location not being close to either home or work.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Great service! I called in the morning and got an afternoon appointment with a loaner car and my car was finished at the estimated time. Personnel was polite and friendly too. Much better experience than the last two times the car was in for routine maintenance
I recommend this dealer: Yes
My Review:
Great service! I called in the morning and got an afternoon appointment with a loaner car and my car was finished at the estimated time. Personnel was polite and friendly too. Much better experience than the last two times the car was in for routine maintenance
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
Called in for appointment because car making noise when starting (sounded like something wrong with starter). Got appointment and then called day before to bring car in and leave overnight. All that was handled well. Got call at 9am next day with diagnosis of problem and estimate of cost. Didn't ask when would be done. When didn't hear anything back at 3pm I called and Irving was on another line and asked if I wanted his voice mail and I said I'd like to hold. I held about 3-4 minutes and then lady came back on and said Irving was still on phone and I left a call back number with her. Irving called back in about 20 minutes saying car was ready. Picked up the car about 5pm and that was all handled well. I have no idea on the quality of the work at this time but assume it was done well. The other times I had work done it was done well and had no problem with it.
Overall it was a good experience (keeping in mind that no one likes to bring a car in for repairs)and I think you have some very professional people working at the dealership.
Oh, one more item, one of your young mechanics came walking through the afternoon I brought the car in and while I was sitting and waiting for Irving to finish with another customer outside, and he asked if I'd been helped. I thought that was a nice touch of customer service.
David Graska
I recommend this dealer: Yes
My Review:
Called in for appointment because car making noise when starting (sounded like something wrong with starter). Got appointment and then called day before to bring car in and leave overnight. All that was handled well. Got call at 9am next day with diagnosis of problem and estimate of cost. Didn't ask when would be done. When didn't hear anything back at 3pm I called and Irving was on another line and asked if I wanted his voice mail and I said I'd like to hold. I held about 3-4 minutes and then lady came back on and said Irving was still on phone and I left a call back number with her. Irving called back in about 20 minutes saying car was ready. Picked up the car about 5pm and that was all handled well. I have no idea on the quality of the work at this time but assume it was done well. The other times I had work done it was done well and had no problem with it.
Overall it was a good experience (keeping in mind that no one likes to bring a car in for repairs)and I think you have some very professional people working at the dealership.
Oh, one more item, one of your young mechanics came walking through the afternoon I brought the car in and while I was sitting and waiting for Irving to finish with another customer outside, and he asked if I'd been helped. I thought that was a nice touch of customer service.
David Graska
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
This was my first visit to Elk Grove Infiniti. The staff was excellent and the service was excellent. I needed a few repairs along with the maintenance; everything was well taken care of.
I waited at the location for my car and was there since mid-morning, I was offered a ride to go get lunch because of the length it was going to take to get my car finished. Best of all my car was ready 1 hour before it was promised!
I recommend this dealer: Yes
My Review:
This was my first visit to Elk Grove Infiniti. The staff was excellent and the service was excellent. I needed a few repairs along with the maintenance; everything was well taken care of.
I waited at the location for my car and was there since mid-morning, I was offered a ride to go get lunch because of the length it was going to take to get my car finished. Best of all my car was ready 1 hour before it was promised!
Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
The sales manager Dan is very professional. He provided the price over the phone and took the time to show my family the EX35/FX45, he spent the time on my test drive even it is very late in the evening. He made my wife and I feel respectful, no sales pressure, and provided all the information in a honest and straight forward manner. I would highly recommend Dan and this dealer to all my family and friends.
Elk Grove Infiniti would be a perfect dealer to me if they could use a finance person with the same kind of courtesy, respectful and positive attitude.
I recommend this dealer: Yes
My Review:
The sales manager Dan is very professional. He provided the price over the phone and took the time to show my family the EX35/FX45, he spent the time on my test drive even it is very late in the evening. He made my wife and I feel respectful, no sales pressure, and provided all the information in a honest and straight forward manner. I would highly recommend Dan and this dealer to all my family and friends.
Elk Grove Infiniti would be a perfect dealer to me if they could use a finance person with the same kind of courtesy, respectful and positive attitude.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
i felt the people at the dealership cared about me,and went out of there way to help me.i will bring my car back as long as i own it.when i buy a new infiniti i will buy it from elk grove.i have been to two other dealerships.this was the first one i liked.
I recommend this dealer: Yes
My Review:
i felt the people at the dealership cared about me,and went out of there way to help me.i will bring my car back as long as i own it.when i buy a new infiniti i will buy it from elk grove.i have been to two other dealerships.this was the first one i liked.
Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
I worked with Infiniti of Elk Grove for about 4 months on the purchase of my G37. Despite my flirtations with other dealers and other cars, this dealership always maintained a professional and courteous approach to selling, and never employed any hard sell techniques. I would recommend them to anyone looking to purchase a new car.
I recommend this dealer: Yes
My Review:
I worked with Infiniti of Elk Grove for about 4 months on the purchase of my G37. Despite my flirtations with other dealers and other cars, this dealership always maintained a professional and courteous approach to selling, and never employed any hard sell techniques. I would recommend them to anyone looking to purchase a new car.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
The Infiniti of Elk Grove facility is impeccable. The staff are caring and concerned about me as a client. The community engagement of the owner is inspiring. This was my first visit with this car to the Elk Grove dealership. It has been serviced with excellence by the Nissan Quick Lube located next door. My only recommendation is that the Quick Lube staff make strong recommendations when they spot potential problems that require the client go to the dealership for service. I had a brake issue but my warning light never came on. I had mentioned the amount of brake dust to the guys at the Quick Lube they stated that they do not service brakes but failed to mention that I should have my car checked by dealership. I am a firm beliver in full service/ full circle business. It is the bases of what makes great business. Together, Infiniti of Elk Grove and Nissan Quick Lube have the opportunity to be second to none in complete service as referral partners, especially for female owners who don't hardly care about service but never want thier car to stop on them.
I recommend this dealer: Yes
My Review:
The Infiniti of Elk Grove facility is impeccable. The staff are caring and concerned about me as a client. The community engagement of the owner is inspiring. This was my first visit with this car to the Elk Grove dealership. It has been serviced with excellence by the Nissan Quick Lube located next door. My only recommendation is that the Quick Lube staff make strong recommendations when they spot potential problems that require the client go to the dealership for service. I had a brake issue but my warning light never came on. I had mentioned the amount of brake dust to the guys at the Quick Lube they stated that they do not service brakes but failed to mention that I should have my car checked by dealership. I am a firm beliver in full service/ full circle business. It is the bases of what makes great business. Together, Infiniti of Elk Grove and Nissan Quick Lube have the opportunity to be second to none in complete service as referral partners, especially for female owners who don't hardly care about service but never want thier car to stop on them.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
No complaints other than I wished they had had a loner car, but I was a last minute appointment and I understand. I waited approximately 2 hours in the waiting room - but was kept up to date on what was going on. EG Infiniti is the only place I go!
I recommend this dealer: Yes
My Review:
No complaints other than I wished they had had a loner car, but I was a last minute appointment and I understand. I waited approximately 2 hours in the waiting room - but was kept up to date on what was going on. EG Infiniti is the only place I go!
Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review:
Steven Garner is a great person to work with when buying a new car! He was understanding, asked lots of questions and provided great information. I highly recommend you ask for him if you are in the market for a new or used car.
Hazel
p.s. I love my new car!
I recommend this dealer: Yes
My Review:
Steven Garner is a great person to work with when buying a new car! He was understanding, asked lots of questions and provided great information. I highly recommend you ask for him if you are in the market for a new or used car.
Hazel
p.s. I love my new car!
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
I just purchased my first Infiniti and I LOVE IT!!! I had a small concern with two items so I called for an appointment to bring my car back in. The service members were very accomodating and polite. I got the appointment time I requested and no hassle at all. They had a loaner for me and addressed both of my isssues to my satisfaction. (A totally new experience for me as I was used to dealing with General Motors and their standard "could not duplicate customer concern") I would recommend this dealership to anyone in the market for a quality vehicle.
I recommend this dealer: Yes
My Review:
I just purchased my first Infiniti and I LOVE IT!!! I had a small concern with two items so I called for an appointment to bring my car back in. The service members were very accomodating and polite. I got the appointment time I requested and no hassle at all. They had a loaner for me and addressed both of my isssues to my satisfaction. (A totally new experience for me as I was used to dealing with General Motors and their standard "could not duplicate customer concern") I would recommend this dealership to anyone in the market for a quality vehicle.
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
My recent service at Infiniti of Elk Grove Average experience. Left with squeeky breaks and floors that were not vaccumed. This isn't the same level of service I've recieved as a three time Infiniti owner. Dissapointed with the experience but still better then going to get my wifes Dodge Journey!!!
I recommend this dealer: Yes
My Review:
My recent service at Infiniti of Elk Grove Average experience. Left with squeeky breaks and floors that were not vaccumed. This isn't the same level of service I've recieved as a three time Infiniti owner. Dissapointed with the experience but still better then going to get my wifes Dodge Journey!!!
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
My recent service at Infiniti of Elk Grove Average experience. Left with squeeky breaks and floors that were not vaccumed. This isn't the same level of service I've recieved as a three time Infiniti owner. Dissapointed with the experience but still better then going to get my wifes Dodge Journey!!!
I recommend this dealer: Yes
My Review:
My recent service at Infiniti of Elk Grove Average experience. Left with squeeky breaks and floors that were not vaccumed. This isn't the same level of service I've recieved as a three time Infiniti owner. Dissapointed with the experience but still better then going to get my wifes Dodge Journey!!!
Reason for Visit: Service
I recommend this dealer: Yes
My Review:
The work that was done was to fix a rock chip that was discovered during my final walk through at purchase time. The work was done perfectly and I was given a very nice loaner for the duration of the work.
Elk Grove Infiniti has been a rock solid dealership so far.
I recommend this dealer: Yes
My Review:
The work that was done was to fix a rock chip that was discovered during my final walk through at purchase time. The work was done perfectly and I was given a very nice loaner for the duration of the work.
Elk Grove Infiniti has been a rock solid dealership so far.
| On 10/15/2009 5:12:41 PM, asaini
wrote: Reason for Visit: Service Overall Rating: 4.8 I recommend this dealer: Yes Employee(s) Dealt With: Ed Ramos This was my first visit to Elk Grove Infiniti. The staff was excellent and the service was excellent. I needed a few repairs along with the maintenance; everything was well taken care of. I waited at the location for my car and was there since mid-morning, I was offered a ride to go get lunch because of the length it was going to take to get my car finished. Best of all my car was ready 1 hour before it was promised! |
On 10/11/2009 2:37:09 AM,
kintam wrote: Reason for Visit: Sales (New) Overall Rating: 5 I recommend this dealer: Yes Employee(s) Dealt With: Dan Perez The sales manager Dan is very professional. He provided the price over the phone and took the time to show my family the EX35/FX45, he spent the time on my test drive even it is very late in the evening. He made my wife and I feel respectful, no sales pressure, and provided all the information in a honest and straight forward manner. I would highly recommend Dan and this dealer to all my family and friends. Elk Grove Infiniti would be a perfect dealer to me if they could use a finance person with the same kind of courtesy, respectful and positive attitude. |
| On 10/9/2009 12:16:12 PM, oaktown2
wrote: Reason for Visit: Service Overall Rating: 5 I recommend this dealer: Yes Employee(s) Dealt With: irving panigada i felt the people at the dealership cared about me,and went out of there way to help me.i will bring my car back as long as i own it.when i buy a new infiniti i will buy it from elk grove.i have been to two other dealerships.this was the first one i liked |
| On 10/7/2009 7:13:57 PM, jarrodknute
wrote: Reason for Visit: Sales (New) Overall Rating: 5 I recommend this dealer: Yes Employee(s) Dealt With: Dan Perez I worked with Infiniti of Elk Grove for about 4 months on the purchase of my G37. Despite my flirtations with other dealers and other cars, this dealership always maintained a professional and courteous approach to selling, and never employed any hard sell techniques. I would recommend them to anyone looking to purchase a new car. |
| On 9/22/2009 5:36:44 PM, omarsultan
wrote: Reason for Visit: Service Overall Rating: 5 I recommend this dealer: Yes Employee(s) Dealt With: Matt, Irving, Eddie I have had great experiences with this dealership--I have purchased two cars from them, so the repeat business should speak for itself. The sales folks were easy to work with--no games or anything with pricing or upsell of add-ons--it was a no hassle transaction. The service department has always been very professional. Luckily, I have had no service trips other than scheduled maintenance, but that has been handled very well, so I would not worry about having major work done at the dealership. |
On 6/26/2009 2:58:07 PM,
SlateNorm6 wrote: Reason for Visit: Service Overall Rating: 5 I recommend this dealer: Yes Employee(s) Dealt With: Eddie, Victor, Peter, Irving, Steve, Rena When I walk into this place I feel like Norm from Cheers, everyone says hello. I have bought a few cars from Infiniti of Elk Grove, used and new, and from the Sales floor to the Service and Parts counter, they all provide the best customer service. I have bought American cars in the past, and it was Infiniti of Elk Grove that kept me excited about coming back for more. Great people to work with. At the service desk, Eddie and Irving offer you the best options that will suit the needs of your vehicle when you bring it in. They don't run around and swindle you into service or part items you do not need, like most car dealerships I have gone to in the past where you feel taken advantage of. Service always with a smile, no matter how early it is. Victor and Peter at the Parts counter, offer various items to increase the appearance or performance of your vehicle. I have had the exhaust, intake, front lip, spoiler and other various items installed on my 2007 G35 sedan, and every visit has been with a smile and an honest sale. Very competitive pricing and always top notch parts. They are always willing to work with you and find the best parts you are looking for, to make sure you walk out excited about what you are about to install on your vehicle. Steve and his sales team, hey they keep trying to get me into another car and guess what, I end up driving out with one. Friendly people with no pressure attitudes more like hanging out with friends and talking about cars then talking about how they can close the deal. Knowledgeable folks that keep me coming back, sometimes too many times. Rena, the receptionist, always makes me feel welcome. Goes above and beyond her duties to make sure you are comfortable while you wait. |
On 6/17/2009 10:40:16 PM,
lunch lady 1 wrote: Reason for Visit: Sales (New) Overall Rating: 5 I recommend this dealer: Yes Employee(s) Dealt With: Todd Ritter/Matthew Toles The employees at Infiniti of Elk Grove are very knowledgeable of their products, friendly, no pressure sales people. Their lots, showrooms, waiting areas, restrooms are immaculately clean. They take pride in their business. They make sure you know every detail about the product you are buying. This sales experience is my second at this establishment, the first being four years ago, both ending in a vehicle being purchased. On the car lot, while looking at the vehicle I was interested in, Todd Ritter answered all my questions, asked if I wanted to unlock vehicle to sit in and inspect the equipment. He would show me any number of cars I wanted to see. When I had selected the vehicle I wanted to purchase, I was taken inside and shown to a seat, asked if I wanted a beverage and was never left to wait while he did the sales work. I was in luck, as they gave me a great trade-in price for my old vehicle and took more than five thousand dollars off the new vehicle. I traded a 2005 G35 Coupe for an almost fully loaded 2009 G37S Coupe. Todd had to find my car from another dealer, fortunately there was one available just an hours drive away. I had my car the next day. I handed over a check for the balance after the trade-in and it is paid in full. I felt very relaxed working with Todd, as he is definitely a "people" person, made me very comfortable. Matthew Toles, Finance Manager, handled the contract work and payment, explaining the process each step of the way. He was great to work with, also. Absolutely no pressure. He and Todd almost felt like my younger brothers, I had a great time!! I have been to this establishment for service work and have never been disappointed. I never have to wait excessively, all work is completed and done right and my car is always clean and freshly washed when picked up. I would recommend Infiniti of Elk Grove to anyone interested in purchasing a new Infiniti...they are a "First Class" organization. When your purchase is complete, that doesn't end your experience with Infinit of Elk Grove, they follow through with phone calls thanking you for your business, send thank you cards through the mail and invite you, at any time, to contact them to answer your questions, and if you need anything from them. In four years, I'm going back for another Infiniti and, I'm sure, a great buying experience. |
| melanieallen 6/30/2009 6:45:50 PM Overall Rating: 4.8 Reason for Visit: Sales (New) I recommend this dealer: Yes Employee(s) Dealt With: Dan Perez My Review of Infiniti of Elk Grove: We were able to purchase any car we wanted at this point in our lives and were moving from a very large SUV into something smaller but we were not sure what. The very first car we drove was an Infiniti G37 sedan and Dan Perez was the first car salesman we met when we started the process. We then proceeded to drive another 15 - 18 more cars in our quest to find the right car for our family. We ended up right back where we started, with the same sales rep and couldn't be happier with our choice! |
| lunch lady 1 6/17/2009 10:40:16 PM Overall Rating: 5 Reason for Visit: Sales (New) I recommend this dealer: Yes Employee(s) Dealt With: Todd Ritter/Matthew Toles My Review of Infiniti of Elk Grove: The employees at Infiniti of Elk Grove are very knowledgeable of their products, friendly, no pressure sales people. Their lots, showrooms, waiting areas, restrooms are immaculately clean. They take pride in their business. They make sure you know every detail about the product you are buying. This sales experience is my second at this establishment, the first being four years ago, both ending in a vehicle being purchased. On the car lot, while looking at the vehicle I was interested in, Todd Ritter answered all my questions, asked if I wanted to unlock vehicle to sit in and inspect the equipment. He would show me any number of cars I wanted to see. When I had selected the vehicle I wanted to purchase, I was taken inside and shown to a seat, asked if I wanted a beverage and was never left to wait while he did the sales work. I was in luck, as they gave me a great trade-in price for my old vehicle and took more than five thousand dollars off the new vehicle. I traded a 2005 G35 Coupe for an almost fully loaded 2009 G37S Coupe. Todd had to find my car from another dealer, fortunately there was one available just an hours drive away. I had my car the next day. I handed over a check for the balance after the trade-in and it is paid in full. I felt very relaxed working with Todd, as he is definitely a "people" person, made me very comfortable. Matthew Toles, Finance Manager, handled the contract work and payment, explaining the process each step of the way. He was great to work with, also. Absolutely no pressure. He and Todd almost felt like my younger brothers, I had a great time!! I have been to this establishment for service work and have never been disappointed. I never have to wait excessively, all work is completed and done right and my car is always clean and freshly washed when picked up. I would recommend Infiniti of Elk Grove to anyone interested in purchasing a new Infiniti...they are a "First Class" organization. When your purchase is complete, that doesn't end your experience with Infinit of Elk Grove, they follow through with phone calls thanking you for your business, send thank you cards through the mail and invite you, at any time, to contact them to answer your questions, and if you need anything from them. In four years, I'm going back for another Infiniti and, I'm sure, a great buying experience. |
| kcotulla 4/29/2009 5:28:00 PM Overall Rating: 5 Reason for Visit: Sales (Used) I recommend this dealer: Yes Employee(s) Dealt With: Matt Cox, Todd Richter(sp) My Review of Infiniti of Elk Grove: I was looking for a used car for my daughter, who is away at college. I just needed something modest and reliable under $5k and Elk Grove Infiniti came up with a great option - even after the first used car I was going to purchase was sold. I wasn't looking forward to the used car shopping trek, but the dealership made it a really good experience. Best of all, my daughter got a car that is perfect for her needs at school. |
| SlateNorm6 6/26/2009 2:58:07 PM Overall Rating: 5 Reason for Visit: Service I recommend this dealer: Yes Employee(s) Dealt With: Eddie, Victor, Peter, Irving, Steve, Rena My Review of Infiniti of Elk Grove: When I walk into this place I feel like Norm from Cheers, everyone says hello. I have bought a few cars from Infiniti of Elk Grove, used and new, and from the Sales floor to the Service and Parts counter, they all provide the best customer service. I have bought American cars in the past, and it was Infiniti of Elk Grove that kept me excited about coming back for more. Great people to work with. At the service desk, Eddie and Irving offer you the best options that will suit the needs of your vehicle when you bring it in. They don't run around and swindle you into service or part items you do not need, like most car dealerships I have gone to in the past where you feel taken advantage of. Service always with a smile, no matter how early it is. Victor and Peter at the Parts counter, offer various items to increase the appearance or performance of your vehicle. I have had the exhaust, intake, front lip, spoiler and other various items installed on my 2007 G35 sedan, and every visit has been with a smile and an honest sale. Very competitive pricing and always top notch parts. They are always willing to work with you and find the best parts you are looking for, to make sure you walk out excited about what you are about to install on your vehicle. Steve and his sales team, hey they keep trying to get me into another car and guess what, I end up driving out with one. Friendly people with no pressure attitudes more like hanging out with friends and talking about cars then talking about how they can close the deal. Knowledgeable folks that keep me coming back, sometimes too many times. Rena, the receptionist, always makes me feel welcome. Goes above and beyond her duties to make sure you are comfortable while you wait. |
| Congratulations Kandy and David Our FIRST 2009 FX Owners! |  |
Ron was very knowledgeable about the car. He was very welcoming, but did not overly pressure me into buying the car on the day that I test drove it. He let the car sell itself. Willy was also very responsive and helpful |
 Willie was very professional every step of the way. Anytime he said he would
contact me or do something, he did it as promised. Simply put, he was great to
do business with and I will gladly contact him again for my next Infiniti
(FX50?). The sales manager, Steve, was also very courteous and professional. |
Toan Lam, the Finance Manager, was very helpful and easy to deal with. All paperwork was clear, concise, and explained in detail. |
All negotiations were professional and clearly stated. There were no added costs, or pressure to purchase a specific option package because of dealer inventory |
Everyone made the process very easy and made me feel very comfortable. There was no hard sell or haggling over "peanuts" as some retailers try to do. The approach was very consultative and I felt like we were working together for a common goal instead of competing against each other |
This was a very enjoyable experience to deal with Infiniti of Elk Grove. We've received excellent treatment from the sales staff, to the finance manager, to the service department. I would highly recommend this dealership to anyone interested in purchasing a new or used vehicle. |
In the pouring rain they dropped me off at my office & picked me up on time - beyond the call of duty. |
Keep up the outstanding service! Infiniti staff are generally very courteous and they conduct themselves professionally. You're several notches above other dealers Such as Honda where they treat you like cattle - - in and out as fast as possible. Infiniti's personal service is unparalleled! |
Joe is awesome! Always greets customers very politely, and quick when you pull up. Joe is definitely on a customers side, and - does everything possible to make customers happy. |
I received courteous, professional, and prompt service. I look forward to returning. The ability to schedule appointments online is a convenient feature. |
Infiniti of Elk Grove is a Better Business Bureau Accredited Business.
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