Ashley is an incredible service advisor. She listens to concerns, asks clarifying questions, looks up history of vehicle and records in writing, everything. She details an approximate costs, approximate pick up time and states she will follow up throughout the day with updates. Ashley provided updates as promised and was spot on when my vehicle was ready. Upon picking up my vehicle, Ashley explained the work that was completed and addressed all of my concerns. In addition, she advised me of what I would need to do on my next service so that I can be prepared for when I make my next appointment. She is incredibly personable at the same time so professional. I would recommend Elk Grove Infinity and would assume all of the service advisors are as competent as Ashley. Victor, service manager, also checked in with me to see how my service experience went. Adding to my excellent experience.

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Mo was highly recommended by my brother in-law. Since we didn't have a car, Mo drove us home and went to Roseville to get us the white car we wanted. He's a super pleasant guy with a great personality! We got the car and the deal we wanted. Everyone at Elk Grove Infinity, Fritz too, made the sale go smoothly.

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Usually dont feel comfortable with any shops working on my car but had no choice and had to drop off my g35 here. I’m still quite iffy with dealers dealing with my car but I felt like my car was well taken care of. Car was dead and now it starts up and drives like a champ! Rich was great and always contacted me to keep me updated on the vehicle. Thank you for the work on the car I am satisfied with the customer service and work done to my car. Also thank you rich! Update: issue was fixed and car is still running great.. but noticed I have a lot of spiders in my car.. I don’t know where the cars are left at.. my car was there for a week so idk if it was parked outside with the windows open or not but I have a lot of spiders.. not only that my new rims were scratched.. seems like they were not really well taken care of by who ever the mechanic is.. rims seems to be thrown on the face instead of the back side and two of my rims were scratched. So I’m going to drop the rating..

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Great service and value

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We visited the dealership on a whim. Just wanted to see what they had in a used QX80. We toured the lot with no interruptions or salesperson following behind us. Which I really liked. As we started walking back toward our car Lee greeted us and asked if we had any questions. No pressure just friendly and helpful. When we came in to discuss a vehicle, Yasmin, the sales manager, welcomed us and thanked us for visiting. We had very specific purchasing terms and over 3 days Lee worked with us on meeting them. Francisco, the finance manager, was great and made lots of adjustments to get us to the numbers we wanted. Overall just a great experience and we have a car we love. Elk Grove INFINITI earned my business today and into the future.

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