Both associates are very helpful and friendly. I left feeling happy with my purchase. I would definitely recommend this dealership and this sales team to other people
Thank you so much Moh and team.. came back as a repeat customer.. first bought my vehicle here and they worked with me and was very patient!! My daughter needed a good reliable car.
Ashley Richey took care of my maintenance needs for my 2017 Q50 I heard some noise within my tires and they needed to be Rotated. Thank you for your help!
I email Ashley in Service Dept. to have my 30,000 service, she text me back with a date and time to bring in my vehicle. I drop off my Q50 for the whole day, she texted me when the Q50 was ready for pick-up. The process for the appointment and drop-off was very easy! I recommend Ashley for all your INFINITI needs. I'm very happy with the services provided by INFINITI of Elk Grove.
I was in the market for a Chevrolet Suburban and there was a listing at this dealership. Upon our arrival we were warmly greeted by Mr. William Ng. He quickly presented us our interest and took us for a test drive. William, Cooper, and Farhan listened to our wishes and fully delivered beyond our expectations. I highly recommend Infinity of Elk Grove for purchasing new and used vehicles solely based on their customer service. Free Pizza was a plus! Thanks to hanging with Mr. Cooper and his Wife.
Meeting and surpassing expectations. Every employee was friendly,helpful, and show how important I was to them. Great Team Work 🙂 LOYAL,RETURNING CUSTOMER... Thank you, INFINITI of Elk Grove!
You always hear horor stories of car sales people BUT today I met a true champion. Mr. Gonzalez listened and delivered without any haggling! If you need a vehicle go see Mr. Christian Gonzalez.
My wife and I had a great experience at Elk Grove INFINITI. Our sales representative, Cooper provided excellent service throughout the process and truly assisted us with identifying the best vehicle for our current and future lifestyle. We highly recommend Elk Grove INFINITI! -Vincent T
I came in knowing what I wanted but wanted to test drive and was expecting to leave and come back to buy. How ever lee Mahoney was very informative and patient. Lee made me feel very comfortable the whole process that I needed up buying same day. Lee is excellent and would recommend everyone to go to him
Took the car in for an oil change, no appointment. I was in and out of there in 45 mins. Advisor Ashley was on top of her game. Car was hand washed and vacuumed.
I just had the best car buying experience I’ve ever had and I’ve bought a lot of cars. INFINITI of Elk Grove and especially Alexis were great to deal with. You never get turned over to anyone else until the deal is made. Alexis was fun and knowledgeable. Sreve, the manager took us through the paperwork. He makes it easy. The Finance Nanager, Farhan, made spending money easy. A great experience and a great car.
Mohammed worked with us several months to insure our complete satisfaction with the QX50. We would not work with anyone else and highly recommended him.
My new car purchasing experience at INFINITI of Elk Grove was, in a word, exceptional. I’m not one to add hyperbole, especially for a car purchase, but it was so easy and pleasant. Sales consultant Mohammed Mossa worked with me. He was exceedingly professional and pleasant, direct and to the point, and didn’t leave out any important details. My family has purchased several cars in the past (INFINITI, Lexus, Acura) and this was by far the best experience. Very refreshing. I would easily work with “Moh” again and would definitely recommend others to work with him. The financial consultant Farhan was also excellent. Working through the loan process is never a 2-minute job. Farhan was efficient and thorough at the same time. I was impressed with the high quality of customer service I received. Thank you to these two individuals. And thank you Elk Grove INFINITI. I would drive from afar again to purchase another car if/when the time comes.
My new car purchasing experience at INFINITI of Elk Grove was, in a word, exceptional. I’m not one to add hyperbole, especially for a car purchase, but it was so easy and pleasant. Sales consultant Mohammed Mossa worked with me. He was exceedingly professional and pleasant, direct and to the point, and didn’t leave out any important details. My family has purchased several cars in the past (INFINITI, Lexus, Acura) and this was by far the best experience. Very refreshing. I would easily work with “Moh” again and would definitely recommend others to work with him. The financial consultant Farhan was also excellent. Working through the loan process is never a 2-minute job. Farhan was efficient and thorough at the same time. I was impressed with the high quality of customer service I received. Thank you to these two individuals. And thank you Elk Grove INFINITI. I would drive from San Francisco again to purchase another car if/when the time comes.
This is my third time coming here. I moved to EDH and I live closer to the Roseville INFINITI dealership. Knowing how great the customer service is over at Elk Grove INFINITI, I ended going over there. The sales person Alexis Renteria and the sales manager Will Ng are awesome. If you want the best service you really need to go see them two. I would never go anywhere else but INFINITI of Elk Grove.
Talk about someone who knows what I am talking about... Spoke with Lorena and based off of my description was able to email me a diagram while I was on the phone and point out the part. The part was exactly what I was looking for and was delivered sooner than expected. This helped me service my customer and keep business flowing smoothly. I'll be using your facility more frequently, and feel I will get the same service from all of your staff. Thank you, Mike Made in America/Japan
We were very pleased with our entire experience. Mo was very knowledgeable, helpful, patient and willing to work with our schedule. We would recommend this dealership and Moh to any of our friends or family.
I got my first INFINITI from INFINITI Elk Grove and now my second! Both times have been nothing but excellent customer service. They find you the best incentives and explain things very thoroughly. I will definitely continue to come here.
I had the pleasure of working with “Mo” (Mr. Mossa). He is a very knowledgeable and objective sales professional. Mo helped me to identify the vehicle that best fit my needs. His objective opinion was in-line with my research, in other words, Mo was fair, accurate and knowledgeable with his information. Thanks Mo for putting me needs first. Best regards, Peter
I would like to thank Mo, Farhan, and Steve for making my first car buying experience a very pleasant one! After not having a good experience at another dealership I decided to pay them a visit and I was very pleased with the outcome. After lots of test driving and shopping around I finally am driving a car that I love. Once again I can’t express how nice everyone was and treated me very well. Well done Mo, Farhan, and Steve, keep up the great work 🙂
I would like to take a moment and call what I consider to be Excellent Customer Service that I can always count on whenever I visit INFINITI of Elk Grove...more to the point, my Service Advisor - Rich. I've enjoyed my G37 Convertible for 3yrs now and every time I visit for regular maintenance or when I have an emergency repair need, I contact Rich and he gets me scheduled as if I'm a V.I.P. I am extremely confident in is recommendations b/c time and time again, Rich advises me when I need to have additional services while advising which is absolutely needed and what can wait. The entire Service is always very friendly, the dealership stays clean, and the waiting area is stocked with coffee, water, and cookies. No matter what my vehicle service issue has been, Rich has been honest, accommodating around my drop off times and super considerate about getting the work done in the most timely fashion every time. Rich and the INFINITI of Elk Grove Service, I can't thank you enough. Regards, Michael T
Very courteous and helpful. Great customer service from the time I arrived to when service was completed.
I was looking at SUVs for my wife for several months. I decided to call INFINITI of Elk Grove where I talked with Alexis. She was very easy to work with. I'm very busy during the day and we were able to go back and forth through text messaging until we came up with a deal I was interested in. We came in on a Tuesday night and met with Alexis and Steve (Sales Manager). The provided me with the down payment, residual and monthly payment numbers which matched what we had agreed on via text message. There were no surprises! The process was smooth and we were in and out in a couple of hours. My wife loves her new QX 60! Also, they even threw in all weather floor mats at no extra cost!
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