Customer Testimonials

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DealerRater Jun 14, 2021

Great sales representatives made me feel welcomed And appreciate great customer service good place to do business with glad I became a new customer thank you lee

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DealerRater Jun 6, 2021

Jim help me secure a vehicle I have searched months for. Three other dealers gave me the runaround thinking I wasn’t serious about buying a vehicle I suppose but Jim took me seriously and with a cashiers check in hand for him Jim made the process of buying the vehicle out of state a breeze even working outside business hours and even on his day off! He’s such a hard worker he was constantly communicating between me and the finance department on what we could do to get me into my dream truck. I would recommend Jim to ...

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DealerRater Jun 1, 2021

I give a Gold Star! Jim Trenner worked for hours to ensure I got the car of my dreams. Jim stayed in touch throughout the process and even drove the vehicle to my destination when I was not able to pick it up. Top notch service, can’t say enough! Many Thanks! Nancy Cornett

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DealerRater Jun 1, 2021

We are return buyers from Elk Grove INFINITI and as usual, our experience was perfect and stress free. Jim made the perfect day experience even perfecterer.

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DealerRater May 31, 2021

One of the best car buying experience that I have had friendly knowledgeable salesman and fast service. They went the extra mile and I got the car I wanted at the price I wanted !!!

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DealerRater May 29, 2021

The people who helped me were very nice. The salesperson was very knowledgeable and very detailed in explaining the features of the car. They got my sale because they were quick to respond to my phone call. Then there was a model car outside that was opened, and that opened car outside helped me decide that the QX50 was the right model for me.

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DealerRater May 28, 2021

Best sales experience I’ve ever had. Made the process hassle free. Lee gave a straight forward price. Francisco got me through the paperwork quickly.

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DealerRater May 27, 2021

I been coming this this dealership for as long as I can remember. Because of this service team, I am a loyal customer! I brought my INFINITI in for an Airbag light on, without an appointment and they were able to squeeze me in to get it looked at and back on the road. I am so thankful that I can continue with my holiday plans this weekend. Thank you Ashley and Rick, you guys are the BEST!

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DealerRater May 26, 2021

I have one of the funniest friendliest salesman at the dealer. Great to be working with this guy. Once again thank you for the service

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DealerRater May 20, 2021

GREAT CUSTOMER SERVICE AND CUSTOMER SATISFIED. I fell in love with my INFINITI Q60S RED SPORT!!!! Very satisfied with my purchase! They are the best!!

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DealerRater May 15, 2021

They were very helpful to me and my mom when we were trying to buy a car. From taking two days to cleaning and making sure everything was perfect

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DealerRater May 14, 2021

Jim was great! No pressure, relaxed experience. He made sure I knew what was happening throughout the whole process. Top notch operation at INFINITI of Elk Grove!

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DealerRater May 14, 2021

Such a great experience from start to finish. Mike Nelson was enjoyable and he made me feel like he truly cared about me and what I was looking for instead of just wanting to make the sell. Thank you Mike and to everyone that helped make this experience a good experience. I appreciate you all!

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DealerRater May 12, 2021

Great experience. Very fast and thorough car buying process. Very professional and friendly environment. Helped me with any questions and concerns I had and even gained knowledge from my experience.

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DealerRater May 11, 2021

The customer service was great, everyone was so friendly. went above and beyond my expectations and answered all my questions, very thorough explaining the process. Gave me a great deal!!!

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DealerRater May 11, 2021

The sales team was amazing. Leland Mahoney was so patient & helpful. He made sure my new car was perfect & ready for delivery. I really appreciated his professionalism & friendliness.

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DealerRater May 5, 2021

I usually don't write reviews, however the experience my husband and I had l a few days ago at Elk Grove INFINITI was remarkable. Jim Trenner was very professional and attentive, offering us cool drinks on a very warm day and answering all our questions. He did all he could to make sure we were comfortable and the car buying experience was very pleasant thanks to him. After purchasing the car, he sent us YouTube videos of how to operate some of the features which were new to us. We are very satisfied!!!

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DealerRater May 3, 2021

I had a wonderful experience. He wasn't pushy at all. Knowledgeable about everything. He explain how leases work. I ended up getting the car and it was a great experience overall.

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DealerRater May 1, 2021

Very accommodating and considerate of timing and home hand-off needs and schedule. car was clean and in good condition for delivery to my house. Paperwork during Home delivery was ready to go and process was efficient on that day.

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DealerRater May 1, 2021

Friendly/helpful/ Jim very helpful to understand the new vehicle and understand what we want and also easy to finance for my new car. Thanks Jim

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DealerRater Apr 30, 2021

Buying my Q50 was such a pleasure due to the great work of Lee Mahoney. Lee made me feel very comfortable through whole the process,

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DealerRater Apr 30, 2021

Was so excited to purchase my new infinity q50 ! We had wonderful customer service from the moment we step foot in the dealership!! Lee was excellent, informative and would definitely recommend!!

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DealerRater Apr 30, 2021

There was an initial hiccup getting the new tires on my QX60 but Victor stepped in getting me into a full schedule and then Ashely did a great job getting the work done. Thanks

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DealerRater Apr 29, 2021

The absolute best salesman. He treated us like royalty! We had a fabulous time with him. We spent the necessary time with him to make the right decisions. He had patience and kept the process fun. We would come back tomorrow and buy another car if we could. We are happy to have met Jim!

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DealerRater Apr 23, 2021

Lee went above and beyond to get my truck ready in a very short timeframe. He tracked down the extra key that was not given to the dealer. I was a little bummed that used cars only receive a 1/4 tank.

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DealerRater Apr 22, 2021

Very easy to deal with. Very helpful and great knowledge of the product. Took the time to go over the car and set things up

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DealerRater Apr 18, 2021

This was the best experience ever I will recommend Jim Trenner and Miss Charly and Elk Grove INFINITI. This dealership have great people and very honest and up front.

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DealerRater Apr 17, 2021

Jim Trenner was very friendly and knowledgeable. He made my car buying experience very enjoyable. I recommend Mr.Trenner for anyone wishing to purchase a new car.

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DealerRater Apr 15, 2021

Within the last 17 years I have bought 2 cars from this dealership and have had exclusive service there for my vehicles. Service has been nothing short of excellent in all respects. Staff is friendly and helpful, new sales are low pressure and maintenance and repairs are done well and in a timely manner.

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DealerRater Apr 15, 2021

Lee is the best salesman. He went above The norm to make sure my deal was the best for all. Very much appreciate his patience and integrity.

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