Customer Testimonials
I am very happy that I bought my q50 at INFINITI of Elk Grove. Just had the first service done and the attention to detail was excellent! The customer service made for a great experience.
This was our first experience buying from Elk Grove INFINITI. We were so impressed! Moh took all of the stress out of the whole experience with his knowledge of both the car buying process and the vehicle we were buying. He even through in his knowledge of the history behind the Elk Grove INFINITI. His customer service skills were outstanding as he confidently answered all of our questions and addressed our concerns, boosting our confidence in buying a car through a dealership. Thank you, Moh! And thank you to Francisco. We will spread the word!
I needed to have my trunk stays replace because trunk lid will not stay in the up postion without falling down. Called Ashley for an appointment, I told her I can drop the Q50 off to her to keep all day for the repair. Elk Grove INFINITI will text you reminder of your appointment which is great. When Ashley check me in she notice that the lower touch screen is starting to delaminate, she said that is also covered under my warranty. She checked with the parts dept. for the preset switch(touch screen) which they had instock to have install in my Q50 while being in service. It's good customer service provided by Ashley for noticing the touch screen for which I would have to come back in the near future for repair. She also text me when my Q50 was ready for pickup. The service dept and parts dept. has always provided me with excellent service.
I have bought my last two cars from INFINITI of Elk Grove and walked away very satisfied. But this time, they made my buying the BEST YET! I walked in and with a hour or so, I was leaving with my third car, my dream car, a Toyota Avalon! This was the ultimate and most satisfying experience I have ever had. Thanks to all of the fantastic and talented people at INFINITI of Elk Grove!!!!!! You’re awesome and if you are for a car, make this your first stop.
Elk Grove INFINITI is always so great...always very helpful, friendly and they have fast service with such a positive experience. I just went from a Lease to buying my car. Thank you Elk Grove Infinti
Everyone was helpful and kind. Using a car is always a long experience but they made it feel not so long. I’m very excited to be driving my new used car.
I had a great experience with Cooper ! He was very friendly and very knowledgeable. Cooper provided me with information to make a great decision and went above and beyond to make sure I walked out a happy customer. I absolutely love my vehicle. Cooper is what I call quality customer service!
Top of the line best quality hands down. I thought it wasn’t going to be the right car but it fits me perfectly lots of torque.
Will and the sales and finance team really made for a hassle-free car buying experience. I appreciate their honesty with respect to my expectations.
Came in primarily for a new battery and they ended up fixing two problems in my FX50 (ashtray holder and center cup holder) for no charge as well. The cup holder had to be special ordered and was a crazy expensive part. For them to order and install it at no charge, I’d say meets the definition of going above and beyond the call of duty. Thanks Ashley for hooking me up! Highly appreciated!! DT
My wife and I had found a Mazda CX-5 in-line through usaa. Lee contacted us and the experience was nothing short of great from there. They took my trade in for what I was selling it private party for and made the operation smooth and easy. The car was in amazing shape and they made us feel easy and welcomed the whole time. Francisco was very welcoming in finance and helped us understand every detail of our contract. This was our first time buying a car from a dealership and we will definitely be back.
Thank you so much for all your kind assistance and service in helping us to get this vehicle. It was accurate and fast. May God bless you Cooper. Thank you so much.
Lee was very knowledgeable and did a great job showing me all vehicles that I was interested in. Once I decided on a vehicle, Lee made the deal I was looking for, completed the credit application for me, and made that process very simple and relaxing. Lee was very accommodating working around my personal time. Lee was on top of the entire process to make sure everything was going well. Lee also called me the next day to make sure everything was great and also scheduled my first service appointment which is complimentary. There were a couple of "Due Items" on the vehicle and Alice from the service department called the next day to schedule those items and also offered a complimentary loaner vehicle. I have purchased 6 vehicles from the "For Any Auto" group between Nissan and Infinity and always experience great professional service. I send my family and friends to this group and they have had the same great experience.The service department including the "Quick Lube" also do great work.They also offer free unlimited use of their drive-thru carwash.I will definitely depend on this dealership for future needs and highly recommend them to you.
Mostly straight shooters. If you ask direct questions, you are likely to get direct answers. Customers are very important to INFINITI Elkgrove, and they let it show. This is my second vehicle purchase from their auto group, and I have been happy both times.
Lee was very knowledgeable and did a great job showing me all vehicles that I was interested in. Once I decided on a vehicle, Lee made the deal I was looking for, completed the credit application for me, and made that process very simple and relaxing. Lee was very accommodating working around my personal time. Lee was on top of the entire process to make sure everything was going well. Lee also called me the next day to make sure everything was great and also scheduled my first service appointment which is complimentary. There were a couple of "Due Items" on the vehicle and Alice from the service department called the next day to schedule those items and also offered a complimentary loaner vehicle. I have purchased 6 vehicles from the "For Any Auto" group between Nissan and Infinity and always experience great professional service. I send my family and friends to this group and they have had the same great experience. The service department including the "Quick Lube" also do great work. They also offer free unlimited use of their drive-thru carwash. I will definitely depend on this dealership for future needs and highly recommend them to you.
Great experience.... the staff was helpful made us feel comfortable and everyone was friendly. I would return here in the future to purchase again. Thank you
All the staff was very friendly and helpful, especially Cooper. He made sure we were comfortable operating all the tech features. Made the process a pleasurable experience. I would definitely give INFINITI Of Elk Grove a thumbs up. Love my Murano.
Our sales person was Taj and he is great! We had a great experience highly recommend buying a new or used car from infinity. Cal Taj 916-753-1818
I was able to find what I wanted as well at the price I needed. In addition, the sales representative Mr.Cooper went above and beyond to ensure I left with my dream car and enough money in pocket.
First time here and I absolutely love the customer service. I purchased my car through a Momentum Dealer and was not sure how my warranty would be honored. One call to Elk Grove INFINITI and they handled everything without a hitch.
I was a Momentum dealer casualty and was not looking forward to 50+mile drive to service my Q50. Glad I did. Best experience ever.
exelen service. thank you.
I had a great experience with purchasing my vehicle today. Cooper was very helpful and informative with all my questions and concerns. His customer service and honesty made this buy effortless. Thank you !
Cooper and Francisco are awesome people and it was a pleasure working with them. They both took great care of us throughout the quick process. They are extremely professionally and genuinely honest individuals who made the buying experience enjoyable and easy. We travelled from the bay area to look at and purchase our car from them and we would do it again in a heartbeat.Thanks for taking great care of us and thank you for a great deal on a wonderful car !!We will see you again next time we need a car.
After my visit at INFINITI I don’t think I’ll go anywhere else from now on. Moh,Francisco, Jensen & Will Ng were so helpful. Those guys rock and all deserve a bonus, raise and a promotion. Thanks guys!
Cooper and Francisco were amazing! They were so helpful and genuine. After getting the run around with different dealerships I’m so glad that I ended up here! I would definitely recommend purchasing with them!
Cooper and Francisco are great people and it was a pleasure working with them. They both took great care of us throughout the quick process. They are extremely professionally and genuinely honest individuals who made the buying experience enjoyable and easy. We travelled from the bay area to look at and purchase our car from them and we would do it again in a heartbeat. Thanks for taking great care of us and thank you for a great deal on a wonderful car !! We will see you again next time we need a car.
I just bought a g35 from the boy Mo and he helped my dad and I a whole lot and saved us time !! Gave me a great deal too and filled up my tank ! He’s a friendly guy who really wants you to go home happy and he will find the right car for you too !
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