Customer Testimonials

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DealerRater Mar 29, 2020
 

I highly recommend Elk Grove INFINITI. The staff is professional and down to earth nice people to deal with. Thank you Lee, Dave and Francisco.

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DealerRater Mar 28, 2020
 

Great experience in every way! INFINITI builds reliable, performance minded, beautiful cars! The service department is professional, friendly and thorough.! The sales and financing staff make things clear and easy! Mo, Rich and Francisco were all great to work with! I’m a very happy loyal INFINITI Elk Grove customer and you will be too!

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DealerRater Mar 28, 2020
 

Great job and was friendly. As a first time car buyer, he walked me through how the process works and made sure my car was clean and ready before taking it home.

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DealerRater Mar 26, 2020
 

Great experience overall at the dealership. The sales and finance team were both awesome. Wasn’t pressured or pushed into anything and got a good deal on the car I wanted. Definitely would buy again from them.

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Cars Mar 20, 2020
 

I took my car in for an oil change, filter change and tire rotation. I asked them to check my tire, as well. I really appreciate the "price match" for the replacement tire. Elk Grove Infinity were very kind to offer that service to me. Overall, great savings and service.

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Google Mar 19, 2020
 
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DealerRater Mar 19, 2020
 

The customer service experience here at Elk Grove is second to none. The Internet Sales Manager, Moh, really took care of me and got me in the vehicle I have always wanted. I never once felt pressured and he really went out of his way to make sure I was satisfied. I would highly recommend this dealership to anyone looking for a vehicle.

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DealerRater Mar 18, 2020
 

Mo and Franisco were great . Very friendly and Knowledgable. The car as well as the overall experience has been fsntastic. I would definetlybtecommend Elk Grove Infinity...

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DealerRater Mar 13, 2020
 

Have always had outstanding service with previous 07 G35 coupe to current 16 QX50. Was impressed how Ashley Richey pointed out some of the little customizing features I had done (relocating QX 50 emblems) No other Service Advisor had mentioned or commented on minor changes, previously when brought in for scheduled maintenance So on top of being observant and noticing little details, besides Knowledgeable and having a great personally I see why she is an asset to your staff and another reason why I've always recommend Infinity of Elk Grove

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Google Mar 11, 2020
 

In 2014 I purchased a Q60 Sport, serviced it with the dealer for 6 years, and sold it back to the dealer in 2020. The transactions were fair and easy, and the service fully met my expectations. Excellent, all around.

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DealerRater Mar 10, 2020
 

I had a very good buying experience with INFINITI of Elk Grove. Mr. Mossa was very knowledgeable and helpful in my selection of Q50. He didn’t pressure me into buying the vehicle. I came back after 1 week and we made a deal happen. Thank you

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DealerRater Mar 6, 2020
 

I have purchased 2 vehicles in the past 4 years, the sales team is knowledgeable, friendly and were not pressure driven. I particularly enjoyed working with Mohamed in recently purchasing a Q70L.. My experience with service has been exceptional. Ashley truly understands the concept of customer service. She has been excellent!

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Google Mar 5, 2020
 
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DealerRater Mar 1, 2020
 

Lee was very helpful and considerate. He answered all my questions and gave me tons of information about my new car. I would recommend him to my friends and family!!

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DealerRater Feb 28, 2020
 

Moh has went above and beyond with helping me again. He helped me finance my Q50 that I leased from him. I thought it would be a long and complicated procedure from what some people were telling me, but he made it sweet and simple. I work out of town now, from when I first leased the car, so my schedule is weird to work at times, but Moh worked his schedule around mine, which definitely made things a lot easier for me. Definitely will go to him again if I were to get another car.

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DealerRater Feb 28, 2020
 

Take my G25 here since I bought it used. Never fail to be most courteous, knowledgeable and efficient. Ashley never tries to push extra services, just lists what should be done, and I have always agreed with her. Car runs flawlessly and I want to keep it that way, even though I'm over 115,000 miles. It is always excellent service.

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DealerRater Feb 27, 2020
 

What a pleasant experience! Friendly people! Efficiently run service. Ashley was the service writer and was so helpful, knowledgeable and cheerful! I really felt "Taken Care Of"! Then Kellie, the cheerful cashier, and Cookie manager, was smooth, efficient and made the very fair payment almost enjoyable! There is no better place than Elk Grove INFINITI ..to look after my G37s Cpe... Thanks a bunch.

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Google Feb 25, 2020
 
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DealerRater Feb 25, 2020
 

This place is great!! The service was done professionally and in time . My advisor Ashley has been so kind and thoughtful person , always with a big smile through out our every visits . Thank you so much .

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DealerRater Feb 18, 2020
 

The service was excellent. Everyone I interacted with at INFINITI was friendly and kind. Lee and Francisco were very knowledgeable and easy to work with.

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DealerRater Feb 15, 2020
 

The internet sales manager, Lee Mahoney and sales consultant, Mohamed Mossa were exceptional. They helped me with process of start to finish and helped me with all questions over phone, in person and with everything during the sales process. Mohamed did an incredible job explaining all of my car features in detail and helped facilitate the process. I recommend INFINITI of Elk Grove without hesitation.

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DealerRater Feb 13, 2020
 

INFINITI of Elk Grove is the best..Ashley Richey is 2nd to none. Will always have my car service there. Everyone is friendly! The best!

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Google Feb 12, 2020
 
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DealerRater Feb 11, 2020
 

Lee and Francisco were great to work with. The easiest car buying experience ever. Will do business with INFINITI of Elk Grove again in the future.

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DealerRater Feb 8, 2020
 

Richard was amazing! He turned around a potentially bad customer experience into a delighted one. The dealer's website lost an appointment that I had to take time off from work to get done. Getting time off during the day for me is RARE!. Once I arrived, the appointment was unable to be retrieved. Richard worked with me, asked for my patience and worked out with me that if I waited a little longer than the original appointment window that he would try to work in my vehicle for the service I needed. A pro... he made sure I knew the ...

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Google Feb 3, 2020
 
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Google Feb 2, 2020
 

Really great people! The cars will be the same at all the dealerships, the people make the difference

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DealerRater Feb 2, 2020
 

Ashley is the best, but all are great. The mechanics are thorough and professional. I always walk away knowing that the best work is done, and that the team wants to have customers that return. Very fast response and all details are covered.

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DealerRater Feb 1, 2020
 

Lee was great to work with has soon has a stepped into the dealership. An excellent example of great customer service and satisfaction! Great to do business with. I highly recommend this dealership with Lee and will be working with in the future once again. Its a great experience with how INFINITI of Elk Grove is trustworthy and quick respond if you have any question. Very happy with the customer service and would recommend Lee to anyone.

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DealerRater Jan 31, 2020
 

Once again a pleasing experience purchasing a new car from Infinity of Elk Grove. Lee Mahoney was very thoughtful working my wife and myself through the process of moving into the new2020 QX50. No pressure, ease of answering all our questions, helping us make the best decision for our needs.

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