Customer Testimonials
I want to give special recognition to Will at infinity. Not only did he go above and beyond with the purchase of my new Q50. He answered all my questions and was so patient with me. I want to make sure that he gets acknowledged because in this day and time customer service is and has to be our #1 priority in order to success in a business. Thanks again will for everything you did for me and Jaime.
I was looking to trade my 2006 vehicle for a SUV of a later model. I needed a vehicle with space to carry my dialysis equipment. I thoroughly did my research on the internet as to how much I wanted to spend and how much my trade in would be worth. I went to various dealers both on-line and in person to see what values I could get. I finally went to Infinity of Elk Grove and met a sales consultant Mohamed Mossa. To my surprise he was very transparent and gave us no hassles and a deal that exceeded my financial expectations. We added on the Luxcare package and are very happy with the work and service done on the car. My wife’s brother and his wife saw our newly purchased car and were thoroughly surprised at the quality and cost. They mentioned that they also were interested in the same car as ours so we took them to see Moh as well. My brother-in -law is in sales and mentioned that Moh is an excellent sales consultant. I recommend Infinity of Elk Grove to any one wishing to purchase a vehicle without any reservations.
My third purchase with this dealership. Always happy with my experience here. The service department is great also. Would highly recommend Cooper in the sales department if you want great customer service.
We just leased a new INFINITI QX50.. gorgeous car... our Salesman, Cooper is incredible... made the whole experience a breeze .... wonderful guy .. looking forward to the next 3 years and beyond dealing with the Best Dealership.. Thank you Elk Grove INFINITI... George and Elvia
My husband and I had a great experience here. Mo was very informed about the car and made us feel very relaxed about the purchase.
Moh listened to what I was looking for and found what I wanted. He is an amazing person with great customer service. I plan on working with him in the future to find another INFINITI when the time comes!
Moh listened to what I was looking for and found what I wanted. He is an amazing person with great customer service. I plan on working with him in the future to find another INFINITI when the time comes!
Great customer service, friendly people, price is not bad for the car that we got , we wish that we got good finance ARP for our credit score.
I want to thank INFINITI of Elk Grove, Ca.for working on our xfiniti QX60. We are pleased with the professional service. Our service included install of four new tires along with wheel alignment. Besides doing the tires and alignment, Elk Grove INFINITI, included a Multi-Point Vehcile Inspection. I appreciate the Service Advisor, Richey, Ashley and our Technician Joe Lozowki, for doing a professional job. We look forward to bringing our QX60 for its routine oil change in the near future. We originally bought our QX60 at Elk Grove, INFINITI and have continued to return to Elk Grove, INFINITI for services due to the friendly knowledgeable staff.
I my husband and I arrived to INFINITI in Elk Grove, Moh Mossa helped us with the car I wanted to buy. He gave great information and answered all my questions. He was very customer friendly and also very patient. His service was above and beyond. Thank you!
I have been an infinity owner since 2004 and now I purchased my 2nd car in which I am very pleased. I love the additional perks for their services.
We have been an INFINITI owner for over 18 years. For our service needs I always ask or request for Ashley. Her demeanor is one in a million. She is knowledgeable, gets answers, and wants you as the customer to be satisfied. She cares about you and your car. My husband and I feel this is very important to keep wanting to own an INFINITI, have it serviced at INFINITI of Elk Grove, and greeted with a smile.
Great place to take your car in for service or to purchase a new one. My family has bought several cars here over the years and I feel like they always treat us well. The service advisor, "Ashley Caldwell" is always awesome. She truly gives outstanding customer service everytime I am there. I highly recommend this place to anyone looking to purchase a car or if you need service. Also, gotta love the free car washes that come with a purchase.
It’s always a pleasure to bring my car in for service because of Ashley. She is the reason I purchased my second INFINITI. She’s very nice and always answers all of my questions in a very calm and sweet demeanor. I also purchased a mat or the back of my car and Mike Seese always provides the BEST customer service. He truly goes above and beyond for your customers. People like MIke and Ashley should be commended for the work they do to keep customers coming back.
Shoutout to Roger and Kelly at the parts desk for helping me with the appointment and finding the correct part which was covered under warranty highly recommend checking out
Lee Mahoney provided us with excellent, “pressure-free” service as we shopped for our new car. He was patient and helpful. We are thrilled with our new QX50!!!
We walked onto the lot about 815PM and Mohamed greeted us; located some keys for a test drive of a Camaro SS that just went on the line 2 days previous. We came looking for used Q-60's or G-37's and my wife inquired about the SS parked in the customer parking (lots of test drives those 2 days.) Long story short; Mohamed went back and forth with the sales manager a couple of times on our behalf... Stayed until past 10pm with us to get all the paperwork done and STILL took the time to put the Camaro SS in the delivery area with a BIG BOW on it... pictures; the whole 9 yards. Thanks Mohamed for the great experience.
Lee and Steve were very helpful and made my first car buying experience smooth. I will definitely return for business in the future 10/10 highly recommend.
Service Department is always friendly, helpful and efficient. Jensen offered great customer service!
I've been coming to this dealership for parts for the past 3 years. Mark has helped me out just about every single time i've been there, he's patient and really smart on parts and what he has in his inventory. I own a 2005 G35 so the parts are over 10 years old and he always takes his time searching his inventory to find e my part and for the best price, Thank's Mark! Kelly was also really nice and helpful!
Thank you for making my experience what I hoped it would be. Cooper and Steve were extremely efficient and respected my wishes to NOT be in the dealership all day long. I highly recommend the INFINITI brand and INFINITI of Elk Grove. I love my new QX30 Sport!
I was impressed the moment I stepped on the lot. I seen the Frontier that I was interested in already pulled up ready to be viewed. Alan Aemes was my salesman and immediately greeted my wife and I with a smile and handshake. He showed me the vehicle and offered to show me other inventory options on the computer before wasting my time driving or walking around showing me vehicles I didn't want. He answered every single question. Took the time with us and treated us like gold. I was sitting in front of a $76,000 vehicle in the showroom and he treated my measly $15,000 was just as good. All the staff made us feel comfortable and they also kept my 5 year old stepson occupied as well. He made friends with all of them. The finance manager also helped us with a smile and treated us as VIP's. I highly recommend stopping by, if customer satisfaction is what you're looking for, here it is. I will definitely be going back here to do more business in the future. Thanks again guys!
I was impressed the moment I stepped on the lot. I seen the Frontier that I was interested in already pulled up ready to be viewed. Alan Aemes was my salesman and immediately greeted my wife and I with a smile and handshake. He showed me the vehicle and offered to show me other inventory options on the computer before wasting my time driving or walking around showing me vehicles I didn't want. He answered every single question. Took the time with us and treated us like gold. I was sitting in front of a $76,000 vehicle in the showroom and he treated my measly $15,000 was just as good. All the staff made us feel comfortable and they also kept my 5 year old stepson occupied as well. He made friends with all of them. The finance manager also helped us with a smile and treated us as VIP's. I highly recommend stopping by, if customer satisfaction is what you're looking for, here it is. I will definitely be going back here to do more business in the future. Thanks again guys!
We moved to the area from Miami and needed a vehicle sooner rather than later and were so glad we stopped into this dealership and lucky to have Lee work with us to find EXACTLY what we wanted at a very good price and extended warranty. Lee knew our quick timeline, sent us all the materials via email, even took as few phone calls one morning that I found out later was several hours before his work shift started, then had everything ready for us, just to walk in and sign the paperwork. And we are super happy with the incredible car we bought. Thank you, Lee!
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