Customer Testimonials
I am extremely happy with my purchase, I can honestly say this was the best car buying experience I have ever had. Lee was so helpful, he immediately reached out to me after I inquired online and set an appointment to fit my schedule. When I got to the dealership he had the car ready for my test drive. The whole process was really quick and easy, I love my Honda CR-V and would recommend this location for anyone’s car buying needs. If you do go ask for Lee you won’t be disappointed!
I am extremely happy with my purchase, I can honestly say this was the best car buying experience I have ever had. Lee was so helpful, he immediately reached out to me after I inquired online and set an appointment to fit my schedule. When I got to the dealership he had the car ready for my test drive. The whole process was really quick and easy, I love my Honda CR-V and would recommend this location for anyone’s car buying needs. If you do go ask for Lee you won’t be disappointed!
Grandpa's Garage Studio 7 suggests to get over here and get happy. These cars are incredible and we love the car show hosted by INFINITI every year. Great job keep up the great work INFINITI of Elk Grove.
Nice staff.
Love this dealership. They have a nice lounge and always have coffee and pastries for customers while you wait to get your car fixed. The staff are very nice!
As always, excellent eervice frim start to end. I come here for my car's service and I luve in Fairfield so that kind of says it all. Ashley their service specialist is my definite go to person for anything service related from scheduling, advice and part procurement.
I purchased a 2018 Q50 sedan today, thanks to the attentiveness of my service representative, Will Ng. We were able to decide on a vehicle within 30 minutes because was familiar what I was looking for, when I was ready to purchase. Based on the new pricing that takes away any room to negotiate, I would have walk away from the dealership if it warrant for my trust in Mr. Ng.
Excellent customer service
Excellent service the sales staff are very friendly and professional.
Appreciated that they let us shop and didn’t push to get us into a car we didn’t want. I actually enjoyed car shopping for once.
Ashley is an incredible service advisor. She listens to concerns, asks clarifying questions, looks up history of vehicle and records in writing, everything. She details an approximate costs, approximate pick up time and states she will follow up throughout the day with updates. Ashley provided updates as promised and was spot on when my vehicle was ready. Upon picking up my vehicle, Ashley explained the work that was completed and addressed all of my concerns. In addition, she advised me of what I would need to do on my next service so that I can be prepared for when I make my next appointment. She is incredibly personable at the same time so professional. I would recommend Elk Grove Infinity and would assume all of the service advisors are as competent as Ashley. Victor, service manager, also checked in with me to see how my service experience went. Adding to my excellent experience.
Mo was highly recommended by my brother in-law. Since we didn't have a car, Mo drove us home and went to Roseville to get us the white car we wanted. He's a super pleasant guy with a great personality! We got the car and the deal we wanted. Everyone at Elk Grove Infinity, Fritz too, made the sale go smoothly.
Usually dont feel comfortable with any shops working on my car but had no choice and had to drop off my g35 here. I’m still quite iffy with dealers dealing with my car but I felt like my car was well taken care of. Car was dead and now it starts up and drives like a champ! Rich was great and always contacted me to keep me updated on the vehicle. Thank you for the work on the car I am satisfied with the customer service and work done to my car. Also thank you rich! Update: issue was fixed and car is still running great.. but noticed I have a lot of spiders in my car.. I don’t know where the cars are left at.. my car was there for a week so idk if it was parked outside with the windows open or not but I have a lot of spiders.. not only that my new rims were scratched.. seems like they were not really well taken care of by who ever the mechanic is.. rims seems to be thrown on the face instead of the back side and two of my rims were scratched. So I’m going to drop the rating..
Great service and value
We visited the dealership on a whim. Just wanted to see what they had in a used QX80. We toured the lot with no interruptions or salesperson following behind us. Which I really liked. As we started walking back toward our car Lee greeted us and asked if we had any questions. No pressure just friendly and helpful. When we came in to discuss a vehicle, Yasmin, the sales manager, welcomed us and thanked us for visiting. We had very specific purchasing terms and over 3 days Lee worked with us on meeting them. Francisco, the finance manager, was great and made lots of adjustments to get us to the numbers we wanted. Overall just a great experience and we have a car we love. Elk Grove INFINITI earned my business today and into the future.
will helped us out with buying a car tonight and the experience was excellent he was helpful in helping with everything from looking at the cars to suggesting other cars found just what we were looking for and in a awesome range the experience at elk grove infinity will definitely always stand out I highly recommend you stopping by on your next car shopping needs you will not be disappointed
Will made it easy and stress free. He was able to answer all my questions and very flexible with my demands. I would recommend Will to any of my friends or family looking to purchase a vehicle in the future.
Mr. Cooper was very engaging, informative and friendly..He answered all my questions, was very thorough and supportive.I would like the wait time for the finance would have been a little shorter.
I am very happy that I bought my q50 at INFINITI of Elk Grove. Just had the first service done and the attention to detail was excellent! The customer service made for a great experience.
This was our first experience buying from Elk Grove INFINITI. We were so impressed! Moh took all of the stress out of the whole experience with his knowledge of both the car buying process and the vehicle we were buying. He even through in his knowledge of the history behind the Elk Grove INFINITI. His customer service skills were outstanding as he confidently answered all of our questions and addressed our concerns, boosting our confidence in buying a car through a dealership. Thank you, Moh! And thank you to Francisco. We will spread the word!
I needed to have my trunk stays replace because trunk lid will not stay in the up postion without falling down. Called Ashley for an appointment, I told her I can drop the Q50 off to her to keep all day for the repair. Elk Grove INFINITI will text you reminder of your appointment which is great. When Ashley check me in she notice that the lower touch screen is starting to delaminate, she said that is also covered under my warranty. She checked with the parts dept. for the preset switch(touch screen) which they had instock to have install in my Q50 while being in service. It's good customer service provided by Ashley for noticing the touch screen for which I would have to come back in the near future for repair. She also text me when my Q50 was ready for pickup. The service dept and parts dept. has always provided me with excellent service.
I have bought my last two cars from INFINITI of Elk Grove and walked away very satisfied. But this time, they made my buying the BEST YET! I walked in and with a hour or so, I was leaving with my third car, my dream car, a Toyota Avalon! This was the ultimate and most satisfying experience I have ever had. Thanks to all of the fantastic and talented people at INFINITI of Elk Grove!!!!!! You’re awesome and if you are for a car, make this your first stop.
Elk Grove INFINITI is always so great...always very helpful, friendly and they have fast service with such a positive experience. I just went from a Lease to buying my car. Thank you Elk Grove Infinti
Everyone was helpful and kind. Using a car is always a long experience but they made it feel not so long. I’m very excited to be driving my new used car.
I had a great experience with Cooper ! He was very friendly and very knowledgeable. Cooper provided me with information to make a great decision and went above and beyond to make sure I walked out a happy customer. I absolutely love my vehicle. Cooper is what I call quality customer service!
Top of the line best quality hands down. I thought it wasn’t going to be the right car but it fits me perfectly lots of torque.
Will and the sales and finance team really made for a hassle-free car buying experience. I appreciate their honesty with respect to my expectations.
Came in primarily for a new battery and they ended up fixing two problems in my FX50 (ashtray holder and center cup holder) for no charge as well. The cup holder had to be special ordered and was a crazy expensive part. For them to order and install it at no charge, I’d say meets the definition of going above and beyond the call of duty. Thanks Ashley for hooking me up! Highly appreciated!! DT
My wife and I had found a Mazda CX-5 in-line through usaa. Lee contacted us and the experience was nothing short of great from there. They took my trade in for what I was selling it private party for and made the operation smooth and easy. The car was in amazing shape and they made us feel easy and welcomed the whole time. Francisco was very welcoming in finance and helped us understand every detail of our contract. This was our first time buying a car from a dealership and we will definitely be back.
Thank you so much for all your kind assistance and service in helping us to get this vehicle. It was accurate and fast. May God bless you Cooper. Thank you so much.
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