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What Is Q-Certified?

Open Today! Sales: 9am-8pm
Call us at: (877) 977-5370

Q-Certified is a warranty company that we use here at INFINITI of Elk Grove for our pre-owned vehicles. This special warranty program is available on most of our pre-owned vehicles that meet specific requirements. The vehicle has to go through a rigorous inspection process:

Reconditioning Process

  • Q Certified vehicles must meet or exceed exacting inspection/ reconditioning standards in order to be called a Q Certified vehicle
  • Q Certified vehicles receive a comprehensive vehicle inspection that scrutinizes all major vehicle systems including engine, transmission, drivetrain, brakes, steering, suspension, heating and cooling systems, tires and exhaust system. Q Certified vehicle owners will receive a completed Pre-Owned Vehicle inspection Report
  • Q Certified dealerships have Used Vehicle technicians, who have completed Q Certified training on exacting standards, perform a comprehensive inspection/ reconditioning process.

Peace of Mind

Q Certified vehicles go through a comprehensive vehicle history evaluation to assure that your Q Certified vehicle does not contain a department of Motor Vehicle (DMV) reported incidents such as salvage, fire, flood damage, odometer problems or lemon history. Q Certified vehicles receive a “clean” vehicle title report.

One-Year Membership to Road America Auto Assist Program

24/7 Round-The-Clock Assistance

Roadside Assistance Benefits – Pays up to $50 per occurrence for covered roadside assistance.

Towing Service – When necessary, the member’s disabled vehicle will be towed to the closest authorized repair facility.

Flat Tire Assistance – Service consists of the removal of the flat tire and its replacement with the member’s spare tire.

Battery Service – If a battery failure occurs, a jump-start will be applied to start the member’s vehicle.

Lock-Out Assistance – If a member’s keys are locked inside of their vehicle, assistance will be provided in gaining entry into the member’s vehicle.

Gas, Oil, Fluid & Water Delivery Service – An emergency supply of gasoline, oil, fluid, and water will be delivered to any member in immediate need.

Emergency Travel Expense Reimbursement benefit – If a Member’s vehicle is disabled due to a covered mechanical failure more than 100 miles from home, the member will be reimbursed up to $1,000 for emergency commercial lodging, meals and transportation expenses. (Not available in California and New York)

Tire Hazard Protection Benefit – We will pay the cost to repair up to $50 or, if non-repairable, the cost to replace a damaged tire (up to $250 per tire) if the damage is caused by a road hazard (debris on the road surface or surface condition such as potholes, cracks, and breaks). During the one-year coverage period, should the tire wear reach 3/32″, the Tire Hazard Protection will be void.

What Is Covered?

So you’re probably asking yourself so what is covered how does this benefit me?

Below is a list of covered components:


  • Gasoline Engine – Cylinder block and all internal lubricated parts including: crankshaft, rod and main bearings, cam bearings, expansion (freeze) plugs, connecting rods, wrist pins, pistons, piston rings, camshaft, cam tower, lifters, cylinder head, valves and guides, valve springs, rocker arms (cam followers), pushrods, timing chain housing (cover), timing chain and sprockets, timing belt and pulleys, timing belt tensioner, intake and exhaust manifolds, flywheel, balance shafts, harmonic balancer and retainer bolt, crankshaft pulley, valve covers, oil pan, oil pump and pressure relief valve, engine oil cooler hoses, oil filter adapter/housing, engine oil sending unit, engine mounts, water pump, temperature sending unit, thermostat and housing, fuel supply pump, vacuum pump, dipstick and tube, fasteners for the components listed above.
  • Turbocharged/Supercharged/Rotary/Diesel/Enhanced Engines – All of the above-listed parts or equivalent plus: turbocharger, waste gate controller, intercooler, hard lines, compressor, clutch and pulley, bypass valve, injection pump, lines, and nozzles.


  • Automatic – Case and all internal lubricated parts including: oil pump, valve body, torque converter, vacuum modulator, governor, main shaft, clutches, bands, drums, gear sets, bearings, bushings, sealing rings, TV cable, solenoids, electronic shift control unit, transmission mounts, cooler, cooler hoses and hard lines, dipstick and tube, fasteners for the components listed above.
  • Standard – Case and all internal lubricated parts including: main shaft, gear sets, shift forks, synchronizers, bearings, bushings, fasteners for the components listed above.
  • Transfer Case – (4×4 vehicles) – Case and all internal lubricated parts including: main shaft, gear sets, chain and sprockets, bearings, bushings, mounts, fasteners for the components listed above, electronic and vacuum engagement components.

Front Wheel Drive

  • Final drive housing and all internal parts including: carrier case, gear sets, chain and sprockets, bearings, bushings, axle shafts, universal joints, front hub bearings, rear hub bearings, locking hub assemblies (4X4), drive shaft support, fasteners for the components listed above.
  • Rear Wheel Drive drive-axle housing and all internal lubricated parts including: carrier case, gear sets, bearings, bushings, limited slip clutch pack, axle shafts, front hub hearings, rear hub bearings, propeller shafts, universal joints, drive shaft support, fasteners for the components listed above.
So here is the fine print and what your responsibilities are as the owner. These are not anything that you would not normally do with any vehicle that you own anyway.

2 Year/100,000 Mile Term
Coverage ends 2 years from the vehicle purchase date or when 100,000 miles are registered on the odometer, whichever occurs first.

Powertrain Coverage
Includes engine, transmission, front wheel drive, and rear wheel drive components.

A deductible per visit will apply.

Rental Reimbursement
If your vehicle is kept in a repair facility overnight for covered repairs, rental coverage is provided.

Peace of Mind
Peace of mind from knowing every QCertified® vehicle has gone through a comprehensive vehicle history evaluation.

Nationwide Protection Coverage
Is effective anywhere in the continental United States of America, Alaska, Hawaii, and Canada.

Customer Responsibilities
Maintenance Requirements* Your vehicle must be serviced receiving all scheduled maintenance as recommended by the manufacturer’s Owner’s Manual. Maintenance Record Retention* You must retain copies of all completed repair orders showing the maintenance services performed during the coverage period.

Repair Requirements You must return to your QCertified® Authorized Dealership or their affiliate for covered repairs. If traveling away from home, contact the QCertified® Administrator for directions to the nearest QCertified® authorized repair facility. *Failure to follow maintenance requirements and maintenance record retention section of the QCertified® Power Train Limited Warranty may void coverage. Note: For complete information regarding specific details, limitations, and responsibilities refer to the QCertified® Power Train Limited Warranty

What to keep in mind
If you were to purchase this type of coverage it would typically cost you $1,000-$2,000 on top of the price of the car. We are so confident in the vehicles we sell we include it at no additional cost. This warranty is on top of any remaining manufacture warranty on the vehicle.

*See INFINITI of Elk Grove for full details

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‪⚠ WARNING!: Operating, Servicing and Maintaining a passenger vehicle or off-road vehicle can expose you to chemicals including engine exhaust, carbon monoxide, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65warnings.ca.gov/passenger-vehicle.‬
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Contact Us

(877) 977-5370

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8586 Laguna Grove Dr • Elk Grove, CA 95757

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Today's Hours:

Open Today! Sales: 9am-8pm

Open Today! Service: 7am-5pm

Open Today! Parts: 8am-5pm

INFINITI of Elk Grove 38.4021018, -121.3876632.